Team Lead, Care Services | Complex Mental Health

Carewest Innovative Health Care; Calgary; On-site; CAD 56,000 - 74,000; Full time

Job summary

Carewest Innovative Health Care seeks a skilled nurse team lead to provide professional nursing expertise for residents with complex mental health, behavioural, cognitive, and psychosocial needs in a dynamic Calgary setting.

You will supervise interdisciplinary care, guide daily clinical operations, and support with staffing, care planning, and quality initiatives while upholding person-centered, trauma-informed approaches.

Qualifications

• Graduation from a recognized nursing program.
• Nursing degree is preferred.
• Registration with the CARNA.
• CPR certification.
• Certification in geriatrics an asset.
• Certification or additional education in Mental Health Nursing, Psychiatric Nursing, Gerontology, Behavioural Supports, or Psychosocial Rehabilitation preferred.
• Demonstrated knowledge of mental-health, trauma-informed, and culturally safe care practices.

Responsibilities

• The Team Lead coordinates daily clinical operations, supports resident and family concerns, facilitates care planning, mentors team members, promotes evidence-informed practice, and contributes to quality improvement initiatives while ensuring safe, person-centered care.
• Supports with daily operations of the unit including staffing, resident and family concerns, audits and quality improvement activities.

Skills

Suicide risk assessment

Crisis intervention

Trauma-informed care

Cultural safety

Education

Nursing degree

CARNA registration

CPR

Geriatrics certification asset

Mental health/psychiatric nursing certification preferred

Job description

Here’s your chance to be a part of our story! Carewest is one of Calgary’s leaders in exceptional care and we are looking for passionate helpers to join our team.

At Carewest, our mission is to support all clients in maintaining their quality of life as they transition through their health care journey. Our core values of Caring, Relationships, Excellence, Accountability and Teamwork guide how we provide care to those who need it the most.

With a strong focus on delivering quality care & safety to our residents & clients we strive to attract innovative thinkers looking for a rewarding career.

Position Details

Position Status: Regular Full-Time | Regular Part-Time Location: Bridgeland Riverside Care Centre FTE: 1.0 | 0.7 Shift: Days | Evenings Shift Times: 07:00 - 15:15 | 15:00 - 23:15

Rate of Pay: $40.52 - $53.91

Date Competition closes: November 03, 2026

Please note: This site is opening non-union. Further, this posting will be used to fill a number of positions. Applicants will be asked to select their preferred available line(s) during the application process and may select more than one option.

Offer Acceptance Timeline: Due to the operational timelines associated with the opening of the new Bridgeland site, successful candidates will be required to accept or decline their offer of employment within a shortened timeframe following the verbal offer. Candidates are encouraged to be prepared to make a timely decision upon receiving an offer.

The Opportunity

Position Summary

Responsible for providing professional nursing expertise to improve and/or maintain the physical, mental, emotional, and psychosocial health of residents through ongoing assessment, treatment, rehabilitation, recovery-oriented interventions, and evaluation of outcomes. Provides clinical leadership and guidance to the interdisciplinary Care Team supporting individuals living with complex mental health, behavioural, cognitive, addiction, and concurrent disorders. Supports with daily operations of the unit including staffing, resident and family concerns, audits and quality improvement activities.

The Team Lead coordinates daily clinical operations, supports resident and family concerns, facilitates care planning, mentors team members, promotes evidence-informed practice, and contributes to quality improvement initiatives while ensuring safe, person-centered care.

Program Summary

Complex Mental Health Programs provide continuing care and specialized supports for adults living with severe and persistent mental illness, often in combination with physical health conditions, substance use disorders, cognitive impairment, acquired brain injury, psychosocial challenges, responsive behaviours, and functional disabilities. Services are delivered within a harm-reduction, trauma-informed, person-directed model of care that emphasizes dignity, autonomy, wellness, meaningful engagement, therapeutic relationships, and quality of life while working collaboratively with clients, families, support networks, and community partners to promote stability, recovery, independence, and successful transitions where appropriate.

Qualifications and Experience

• Graduation from a recognized nursing program
• Nursing degree is preferred
• Registration with the CARNA
• CPR
• Certification in geriatrics an asset
• Certification or additional education in Mental Health Nursing, Psychiatric Nursing, Gerontology, Behavioural Supports, or Psychosocial Rehabilitation preferred
• Demonstrated knowledge of mental-health, trauma-informed, and culturally safe care practices
• Suicide risk assessment and crisis intervention training considered an asset

About Carewest

We select dedicated people just like you to care for our clients, those who offer compassion, knowledge and commitment to the treatment, progress, outcomes and lives of our clients. We are motivated to employ individuals who are passionate about what they do and, are naturally driven to uphold our client-centered approach, contribute to best-practice solutions and a desire to take their careers to the next level within Carewest.

We are one of Canada’s largest public healthcare providers of complex continuing care, rehabilitation and recovery services, and a wide variety of community programs for both seniors and others requiring specialized care. With 13 locations across Calgary and a team of over 3000 employees, we offer a diverse, interdisciplinary, and expert community of health care professionals. Our innovative practices allow for optimal opportunities to learn, grow, and excel with us.

Employees are required to use technologies, devices, resources, and systems provided by the employer, as per Carewest policy and procedure. Adherence to relevant privacy legislation and best practice including HIA, ATIA, POPA, and InfoCare Behaviours, is required.

Successful applicants not currently working for Carewest will need to provide a suitable police records check and vulnerable sector screen. Successful applicants may need to provide immunization records for positions in certain environments. Carewest is an equal opportunity employer and values the diversity of the people and communities we serve. We are committed to attracting, engaging, and developing a diverse and inclusive workforce. For more information on Carewest, please visit our website at carewest.ca.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.