Front Desk Supervisor- The Loyalist Country Inn

Murphy Hospitality Group; Summerside; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Supervisor to join their vibrant team at a scenic hotel in Summerside. This role involves overseeing daily front desk operations, mentoring staff, and ensuring exceptional guest service. With a focus on building strong relationships within the team and the community, you will thrive in a dynamic environment that values professional development and teamwork. If you are passionate about hospitality and ready to make a positive impact, this opportunity is perfect for you. Join a company that prioritizes its people and offers growth opportunities across beautiful Atlantic Canada.

Benefits

Competitive wages

Growth and professional development opportunities

Discounts at MHG locations and local shops

Qualifications

• Experience in front desk operations within a hotel environment.
• Strong organizational skills with the ability to manage competing priorities.

Responsibilities

• Oversee daily operations of the front desk, managing staff and guest issues.
• Provide mentorship and support to front desk team members.

Skills

Excellent oral communication skills

Interpersonal skills

Organizational skills

Ability to work with minimal supervision

Education

Food Handling and Responsible Beverage Certificate

Tools

Microsoft Office

Point of Sales systems

Job description

At Murphy Hospitality Group we pride ourselves on an exceptionally high standard of quality service and products. It takes the best people to reach this higher standard of excellence. We believe in extensive training and providing our people with an excellent benefits program, competitive wages, advancement, and professional development opportunities. At MHG it's all about the people!

The Loyalist Country Inn & Conference Centre

The Loyalist Country Inn and Conference Centre is a four-star independent hotel overlooking scenic Summerside Harbour in Summerside, Prince Edward Island. The hotel features 82 clean, comfortable, and fully appointed rooms, an indoor pool, fitness centre, business centre, 24-hour front desk, and an onsite restaurant/lounge offering room service. Prince Edward Island is known around the world for its sandy beaches, rich culture, and diverse culinary offerings. The City of Summerside has all those things and more. In Summerside, you’ll enjoy stunning ocean views, acres of green spaces, unique shopping experiences, world-class theatrical and musical performances, and more.

As Front Desk Supervisor, You Will

• Oversee the day-to-day operations of the front desk, including scheduling and staff relations, addressing staff conflicts or issues, and managing guest issues or complaints.
• Provide support, guidance, mentorship, and coaching to the front desk team.
• Establish and maintain close working relationships with all departments of the hotel to ensure maximum cooperation, productivity, morale, and guest service.
• Work with the Housekeeping/Maintenance manager to establish and implement a preventative maintenance program for function rooms, equipment, and prep areas.
• Maintain a personal organization system for files and paperwork.
• Communicate both verbally and in writing to provide clear direction to staff. Assign and instruct staff in details of work. Observe performance and encourage improvement.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Respond to guest service interactions in a professional and timely manner, achieving positive resolutions.
• Resolve issues immediately and follow up to ensure the guest's satisfaction.
• Manage all administrative duties as specified.
• Perform any other job-related duties as assigned and required.

Who You Are

• Positive and outgoing personality.
• Love for building strong relationships with team members, our guests, and the community.
• Willingness to work a variety of shifts, including days, evenings, and weekends.
• Excellent oral communication skills.
• Effective interpersonal skills.

What You Bring

• Front desk experience in a hotel environment.
• Food Handling and Responsible Beverage Certificate is considered an asset.
• Working knowledge of Microsoft Office, Internet, and Point of Sales systems.
• Strong organizational skills and the ability to work with competing priorities and deadlines.
• Ability to work with minimal supervision while establishing and achieving daily and weekly goals.
• Ability to maintain confidentiality of guest information and pertinent hotel data.

What We Offer

• Competitive wages.
• Growth and professional development opportunities.
• Discounts at all MHG locations across Atlantic Canada as well as local shops and services.