General Manager - The Loyalist Country Inn & Conference Centre

Murphy Hospitality Group; Summerside; On-site; CAD 50,000 - 90,000; Full time

Job summary

Join a dynamic hospitality group as a General Manager at a scenic hotel in Summerside, where your leadership will drive exceptional guest experiences. This role involves overseeing all hotel operations, from guest services to financial management, ensuring a high standard of service and team development. You'll be at the forefront of creating memorable experiences for guests while leading a dedicated team in a vibrant community known for its rich culture and beautiful landscapes. This is an exciting opportunity to make a significant impact in the hospitality industry and grow your career in a supportive environment that values personal and professional development.

Benefits

Competitive Base Salary

Annual Bonus Program

Company RRSP Matching Program

Health, Vision, and Dental Benefits

Wellness & Fitness Programs

Employee Family Assistance Program

Growth and Professional Development Opportunities

Discounts at MHG Locations

Qualifications

• 5+ years’ experience in guest service with hotel management experience preferred.
• Strong financial management skills and experience leading teams.

Responsibilities

• Oversee hotel operations to achieve financial and guest satisfaction goals.
• Lead and mentor team members while ensuring adherence to service standards.

Skills

Guest Service

Hotel Management

Team Leadership

Financial Management

Conflict Resolution

Time Management

Communication Skills

Education

Experience in Hospitality Management

5+ Years in Guest Service

Tools

Hotel Operating Systems

Channel Management Software

Job description

At Murphy Hospitality Group we pride ourselves on a very high standard of quality service and products and it takes exceptional people to reach this higher level. We have an excellent employee training program and benefits package. We offer competitive wages and opportunities for advancement. It’s all about the people!

The LoyalistCountry Inn and Conference Centre

The Loyalist Country Inn and Conference Centre is a four-star independent hotel overlooking scenic Summerside Harbour in Summerside, Prince Edward Island. The hotel features 82 clean, comfortable, and fully appointed rooms, an indoor pool, fitness centre, business centre, 24-hour front desk, and an onsite restaurant/lounge offering room service. Prince Edward Island is known around the world for its sandy beaches, rich culture, and diverse culinary offerings. The City of Summerside has all those things and more. In Summerside, you’ll enjoy stunning ocean views, acres of green spaces, unique shopping experiences, world-class theatrical and musical performances, and more.

As a General Manager, You Will

The General Manager oversees all aspects of operations at the Loyalist including, guest service standards, front desk, housekeeping, maintenance, finances, sales & marketing, team leadership, and staff development. The General Manager must demonstrate outstanding leadership, managing and mentoring team members. They must be able to delegate responsibilities, organize complex projects, and establish priorities consistent with Murphy Hospitality Group objectives.

The Duties

• Oversee the successful running of the hotel, working to achieve the financial, marketing, and human resource goals and objectives as set by Murphy Hospitality Group
• Oversee the Reservations Desk, Food and Beverage, Housekeeping and Maintenance
• Direct and control the activities of the front office, reservations, and guest services to ensure adherence to the standards, policies, and procedures of the hotel
• Continuously set up the team to provide 100% guest satisfaction
• Work with the Director of Hotel Sales to develop a strong sales strategy to maximize room revenue
• Establish relationships with guests and major corporate and government clients
• Assist in the hiring of team members in coordination with the hiring processes of MHG
• Display a high degree of professionalism and integrity in the day-to-day management of the hotel and administrative duties as specified
• Ensure the quality of guest service at every touch point meets or exceeds MHG standards
• Oversee the safety and security of the hotel; the employees, guests, vendors and the public

Who You Are

• You have a passion for the hospitality industry and providing the ultimate guest experience
• Highly organized, able to balance various priorities and get things done
• Strong time management skills, ability to be proactive and adapt to changing priorities
• An agile leader who is resilient and both able to take and give direction as required
• An action-oriented leader who builds trust and confidence within their teams
• A positive, goal-oriented individual with a desire for personal and professional development within the hospitality/hotel industry
• A clear communicator with exceptional interpersonal skills
• Able to resolve conflict, solve problems, think and act on the fly

What You Bring

• 5+ years’ experience in guest service
• Previous Hotel Management experience, particularly within a large property, an asset
• Experience in leading, training, and developing team members
• Experience with hotel operating systems and channel management software an asset
• Strong Financial Management knowledge and experience.

What We Offer

• Competitive Base Salary
• Annual bonus program
• Company RRSP Matching Program
• Health, vision, and dental benefits
• MHG Wellness & Fitness Programs
• Employee Family Assistance Program
• Growth and professional development opportunities
• Discounts at all MHG locations across Atlantic Canada aswell as local shops and services