Front Desk Supervisor

Pomeroy Lodging; Vermilion; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive wages

Health and Wellness benefit plan

On-the-job training

Growth opportunities

Personal days: 5 per year

Stay Travel Program

Job summary

Pomeroy Lodging in Alberta, Canada seeks a Front Desk Supervisor to lead the front desk team, manage daily operations, and ensure guest satisfaction while meeting financial goals.

You will train, coach, and monitor staff, handle check-ins/check-outs, and maintain accurate billing and guest information, with shifts including days, evenings, and occasional night audit as needed.

Qualifications

• Minimum 2 years of Front Desk experience in a hotel environment.
• Previous leadership or supervisory experience in hospitality is asset.
• Strong understanding of hotel operations, front office, reservations, guest service and cash handling.
• Experience using Opera Cloud PMS and Microsoft Office applications.

Responsibilities

• Lead the front desk, lobby, and guest entrance to ensure first impressions are excellent.
• Coach and develop direct reports with resources, direction, and feedback.
• Process check-ins/check-outs, cash handling, and billing for guests.
• Provide guest information on hotel services and room locations.
• Maintain product knowledge of room types, promotions, rate plans and amenities.

Skills

Leadership

Customer service

Communication

Interpersonal skills

Cash handling

Education

Hospitality diploma/certificate

Tools

Opera Cloud

Microsoft Office

Job description

We are looking for a Front Desk Supervisor to join our team!

If you are a person who enjoys a dynamic work environment, socializing with people, and values organization, this is the perfect job for you!

Job Description

As a Front Desk Supervisor, you will lead your team in exceeding expectations and creating lasting positive impressions on each guest. Your role is very important because you are your team's leader, teacher, and role model. Additionally, you will achieve excellence by leading your people to make business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. You will deliver this leadership throughout the orientation, training, performance management, and communication processes.

Pomeroy Perks

• Competitive wages and Health and Wellness benefit plan.
• Paid on-the-job training with additional learning opportunities.
• Growth and development opportunities, both personal and professional.
• Personal days: 5 per year after 90 days of continuous full-time employment.
• Pomeroy Stay Travel Program.

Key Focuses

• Ensures the front desk, lobby, and guest entrance are “picture-perfect” for optimal first impressions.
• Ensures assigned tasks are completed in a manner that does not require follow-up; both in terms of timeliness and quality.
• Provides direct reports with the resources, direction, coaching, and feedback required for their continuous development.
• Processes check-ins, check-outs, registers transactions, and provides information on hotel services and room location.
• Assists staff with problem payments, accurately direct billing companies, and processing all payment types such as room charges, cash, checks, debit, or credit.
• Maintains product knowledge of all room types, promotions, rate plans, and hotel and community amenities.

Experience/Passions/Education

• Minimum 2 years of Front Desk experience in a hotel environment.
• Previous leadership or supervisory experience in hospitality is considered an asset.
• Diploma or certificate in Hospitality, Tourism, Hotel Management, or a related field preferred.
• Strong understanding of hotel operations, including Front Office procedures, reservations, guest service, and cash handling.
• Experience using a Property Management System (Opera Cloud preferred) and Microsoft Office applications.
• Strong communication and interpersonal skills.

Working Conditions

This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.

About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.