Outlet Supervisor

Pomeroy Lodging; Grande Prairie; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive wages and Health and Well-

Job summary

Pomeroy Lodging is seeking a Food & Beverage Supervisor to lead a team in our Canadian property. You will guide staff toward exceptional guest service while supporting financial goals and performance metrics.

Ideal candidates bring at least 6 months serving experience, strong leadership, and ProServe certification. This on-site role offers growth, a positive team culture, and a dynamic work setting.

Qualifications

• 6 months of hands-on serving experience.
• Tech savvy and comfortable with quick decisions.
• Prior supervisory experience is an asset.
• ProServe certification is required.

Responsibilities

• Ensure restaurant, public areas, server stations, and storage areas are presentation-ready for guests.
• Provide resources, direction, coaching, and feedback for your team.
• Maintain high guest service standards by monitoring staff and addressing guest concerns.
• Welcome guests promptly and courteously at arrival.
• Develop product knowledge about menu and features to answer inquiries.
• Support responsible service of food and alcohol in line with health, safety, and alcohol service laws.

Skills

Serving experience

People leadership

Tech savvy

Supervisory experience (asset)

Education

ProServe certification

Job description

We are looking for a Food & Beverage Supervisor to join our team!

If you are a person who enjoys leading a team and thrives in a fast-paced and exciting work environment, this is the perfect job for you!

Job Description

As a Food & Beverage Supervisor, you have the authority to exceed guest expectations by creating a warm and welcoming atmosphere that coincides with our “we’ve been expecting you” sense of arrival for our guests. Your role is very important because you are your team's leader, teacher, and role model. Additionally, you will lead your people to make business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics.

Pomeroy Perks

• Competitive wages and Health and Wellness benefit plan.
• Paid on-the-job training with additional learning opportunities.
• Growth and development opportunities, both personal and professional.
• Personal days: 5 per year after 90 days of continuous full-time employment.
• Pomeroy Stay Travel Program.

Key Focuses

• Ensures the restaurant, public areas, server stations, and storage areas are “picture perfect” for optimal first impressions.
• Provides direct reports with the resources, direction, coaching, and feedback required for their continuous development.
• Maintains high standards of guest service by monitoring staff, addressing guest concerns, and ensuring efficient service delivery.
• Welcomes guests entering the restaurant in a prompt and courteous manner.
• Develops excellent product knowledge about the menu and feature items and can answer any inquiry.
• Ensures responsible service of both food and alcohol. Follows all local and provincial health & safety, food handling, alcohol service and video lottery terminal laws.

Experience/Passions/Education

• 6 months of hands-on experience in a serving position.
• Tech savvy.
• Previous supervisory experience is an asset.
• ProServe certification is required.

Working Conditions

This position may work dayshift, afternoon, or evening shift any day of the week or weekend with long days to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced and, at times, high-pressure environment that requires continuous physical movement, the ability to lift up to 30 lbs., and the ability to manage multiple sequences and demands. There may be periods of independent work and changes in temperature from the back to the front of the house.

About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.