Front Desk Agent

Pomeroy Lodging; Dawson Creek; On-site; CAD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive wages

Health and Wellness plan

On-the-job training

Growth opportunities

Personal days

Travel program

Job summary

Pomeroy Lodging is seeking a Front Desk Agent to warmly welcome guests and manage reservations with a focus on guest satisfaction. You will be the first impression and help maximize daily room revenue while supporting the hotel’s financial goals.

The role requires post-secondary education in hospitality or events planning, plus 1 year of front desk or similar guest service experience. Opera and Lightspeed PMS knowledge is an asset. Strong communication and technical proficiency are essential.

Qualifications

• Post-Secondary education in hotel/hospitality management or events planning required.
• Minimum 1 year of experience in a Front Desk Position or similar guest service role in the hotel industry preferred.

Responsibilities

• Maintains a friendly, attentive, and professional demeanor during all guest encounters and responds appropriately to guest complaints.
• Ensures the front desk, lobby, and guest entrance are “picture-perfect” for optimal first impressions.
• Answers phones and welcomes guests in a prompt and courteous manner.
• Keeps track of arrivals, departures, and in-house daily activities and organizes VIP amenities where appropriate.
• Efficiently books guest reservations requested by phone, in person, or online.
• Processes check-ins, and check-outs, registers transactions, and provides information on hotel services and room location.

Skills

Strong communication

Problem solving

Organizational skills

Guest service

Education

Post-Secondary education in hotel/hospitality management or events planning

Tools

Opera PMS

Lightspeed PMS

Job description

We are looking for a Front Desk Agent to join our team!

Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you!

Job Description

As a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is very important because you are the first impression on each of our guests. Additionally, you will achieve excellence by maximizing room revenue every shift while delivering against key financial goals for the department. Ultimately, you are a key component in making each guest’s experience warm, pleasant, and memorable.

Pomeroy Perks

• Competitive wages and Health and Wellness benefit plan.
• Paid on-the-job training with additional learning opportunities.
• Growth and development opportunities, both personal and professional.
• Personal days: 5 per year after 90 days of continuous full-time employment.
• Pomeroy Stay Travel Program.

Key Focuses

• Maintains a friendly, attentive, and professional demeanor during all guest encounters and responds appropriately to guest complaints.
• Ensures the front desk, lobby, and guest entrance are “picture-perfect” for optimal first impressions.
• Answers phones and welcomes guests in a prompt and courteous manner.
• Keeps track of arrivals, departures, and in-house daily activities and organizes VIP amenities where appropriate.
• Efficiently books guest reservations requested by phone, in person, or online.
• Processes check-ins, and check-outs, registers transactions, and provides information on hotel services and room location.

Experience/Passions/Education

• Post-Secondary education in hotel/hospitality management or events planning required
• Minimum 1 year of experience in a Front Desk Position or similar guest service role in the hotel industry preferred
• Opera PMS experience and knowledge of Lightspeed PMS is an asset
• Technically Proficient
• Strong communication and interpersonal skills.

Hourly Pay Range

Starting at $19.10 per hour

Working Conditions

This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.

About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.