Relief Frontline Worker

salvationarmyca; Toronto; On-site; CAD 36,000 - 42,000; Full time

Job summary

The Salvation Army Canada in Toronto seeks a dedicated Front-Line Worker to provide direct support and resources to Gateway clients in a shelter environment. The role emphasizes safety, respect, and dignity while helping residents access essential services and maintain a secure living space.

Key tasks include shift supervision, log maintenance, meal distribution, medication handling, and liaison with internal and external agencies.

Responsibilities

• All Shifts: Sign in for shift and read Logbook entries.
• Take on role as Fire Captain during emergencies.
• Assist with admission/orientation for new intakes and review house rules.
• Enforce house rules and manage behavioral contracts.
• Enter intakes/discharges in SMIS, process paperwork.
• Maintain logs and incident reports.
• Distribute meals, snacks, and beverages; manage mealtimes.
• Oversee residents' activities and provide support.
• Distribute stored medications and maintain safe storage.
• Liaise with external agencies as needed.
• Record donations and manage storage and sorting.
• Respond to inquiries and voicemails.
• Conduct wellness checks throughout the building.
• Assist residents with signing up for services and resources.
• Complete shift-by-shift front desk duties and triage support.
• Prepare and distribute residents' belongings, ensuring policy adherence.
• Perform general housekeeping and logistics tasks.
• Coordinate with repair personnel as needed.
• Approve passes and curfews where required.
• Document safety concerns and facility issues.
• Support residents with resource referrals as their keyworker.
• Manage storage and labeling of residents' belongings.
• Assist during Triaged Level 1 situations as required.
• Record meal requests and dietary restrictions.
• Assist in resident functions and activities.

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

POSITION PURPOSE SUMMARY

The Front-Line Worker is responsible for delivering exceptional direct support, assistance and encouragement to The Gateway clients. The accomplishing of the Salvation Army's mission starts with the Front-Line Workers' ability to provide the residents with the resources they require to maximize their full potential in all spheres of life body, mind and soul. It is imperative that the incumbent align the delivery of their services with the core values by committing to a high standard of excellence and treating all staff and residents with respect and dignity. The Front-Line Worker provides a safe and secure environment for residents and visitors.

SERVICE RESPONSIBILITIES

All Shifts

• Signs in for shift and reads all Logbook entries
• Take on role as Fire Captain each shift during emergency situations
• Handles the admission, orientation for new intakes. Read and review house rules with new intake and complete the Triage
• Ensure enforcement of house rules, including behavior modification discussions, giving/reviewing warnings and behavioral contracts
• Enters all Intakes and Discharges on SMIS, process intake paperwork and upload necessary documents on SMIS
• Print out SMIS bed log at end of shift and ensure that SMIS, the bed roster and Logbook match all shift activity, and ensure SMIS Queue is up to date
• Accurately records day-to-day happening using appropriate methods; maintains logbooks and completes incident reports
• Keeps a record of Presto Cards distributed and confirm how many cards are remaining before and at the conclusion of the shift
• Monitors the activities of the residents and maintains availability for personal, practical and moral support
• Provides the residents with their stored medication having them complete the medication distribution form, including providing safe storage and recording of prescribed medication, as requested by the resident.
• Liaises with internal referral sources and external agencies as needed
• Keep a record of bag lunch, late dinner requests and food allergies
• Distribute late meals, bag lunches, coffee/tea, and serve snacks
• Announce mealtimes, secure volunteers for tidying up
• Oversee mealtimes and provide supervision in the serving area
• Empty garbage cans as needed
• Sweep/mop serving area as needed
• Make announcements to residents as needed
• Write messages for residents and notify residents accordingly
• Distribute clothing and personal hygiene items as requested by the residents
• Provide harm reduction resources and distribute safe use supplies as requested
• Accept and document in the communication log donations received; place donations in storage bins to be washed, sorted and stored in the Storage Room
• Respond to and direct all telephone inquiries/voicemails accordingly
• Carries out wellness checks throughout the building in accordance with policies and procedures
• Record all facility issues and concerns on the appropriate Work Order/Supply Order document
• Assist residents with signing up for computer, and laundry services and monitor usage and provide support as needed
• Assists and participates in resident functions on special occasions or activities
• Place used walkie talkie on charger at the end of each shift
• Contact repair people as needed
• Approve overnight passes, working passes and curfew extensions
• Tidy front desk/intake area throughout the shift
• Assist residents who are Triaged at Level 1 with any resources/referrals that may be required as their Keyworker
• Bag/label residents' belongings and place in storage room that have been left behind according to policies and procedures
• Cleaning/disinfect cots and make available for new intake in the absence of housekeeping
• Perform other duties required by administration

Night Shift specific.

• Complete nightly bed checks and discharge as needed, as per policy and procedure

ACCOUNTABILITIES

CRITICAL RELATIONSHIP MANAGEMENT

• Internal: Reports directly to the Front Line Supervisor
• Indirectly reports to the Property Manager, Assistant Director and/or the Director
• Develop close working relationships with all staff within the organization including Housekeeper, Janitors, Case Worker, Hou