Front Desk Representative

British Columbia Institute of Technology; Burnaby; On-site; CAD 59,000 - 65,000; Full time

Job summary

Ein etabliertes Bildungsinstitut sucht engagierte Front Desk Representatives, die als erste Anlaufstelle für Studierende und Besucher fungieren. In dieser spannenden Rolle sind Sie für den Empfang, die Unterstützung bei Anfragen und die Organisation von Veranstaltungen verantwortlich. Sie tragen dazu bei, eine freundliche und unterstützende Atmosphäre zu schaffen, in der Studierende sich wohlfühlen und erfolgreich sein können. Mit einem wettbewerbsfähigen Gehalt und umfangreichen Vorteilen bietet diese Position eine hervorragende Gelegenheit zur beruflichen Weiterentwicklung in einem dynamischen Umfeld.

Benefits

Wettbewerbsfähiges Gehalt

15 Tage Urlaub pro Jahr

Gesundheits- und Zahnversicherung

Pensionsplan mit Arbeitgeberbeiträgen

Kostenlose Kurse bei BCIT

Zugang zum Fitnesszentrum

Mitarbeiterunterstützungsprogramme

Qualifications

• Mindestens zwei Jahre Erfahrung im Kundenservice oder an der Rezeption.
• Erfahrung im Umgang mit Studierenden oder jungen Erwachsenen.

Responsibilities

• Erster Ansprechpartner für Studierende und Besucher am Empfang.
• Verwaltung von Anfragen, Post und allgemeinen administrativen Aufgaben.
• Durchführung von Orientierungen und Touren für neue Studierende.

Skills

Kundenservice

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Teamarbeit

Zeitmanagement

Education

Diplom in Tourismus, Gastgewerbe oder Hotelmanagement

High School Diploma

Tools

Microsoft Office

Banner

StarRez

Canva

Job description

At BCIT , putting people at the core of everything we do is paramount. This idea is the foundation of BCIT’s People Vision , which describes the Institute’s goals and priorities in respect to our people. In a complex and uncertain world, it’s vital our people feel valued, supported and connected. BCIT champions a culture of innovation and global progress through people’s imagination and creativity. With a competitive compensation package, great work-life balance, and career advancement opportunities, see why we’ve earned the title of one of BC’s Top Employers for over ten years running.

Position Summary

BCIT’s Student Housing department is seeking three (3) regular, full-time (1.0 FTE ) Front Desk Representatives. This position acts as the first point of contact and provides a broad range of front desk customer and administrative services for Student Housing. Ensures students, guests and contractors are welcomed and that all safety protocols are followed. Conducts tours and provides orientation for new arrivals and supports the move in and move out processes. Works in collaboration with the Housing Team to support the delivery of all other housing related services and activities.

Duties & Responsibilities

DUTIES AND RESPONSIBILITIES :

• Provides all front desk reception and customer service for the Housing Office. Answers on duty phone during office hours. Welcomes, responds and escorts residents, contractors and visitors in person, email and/or via telephone enquiries.
• Performs various front desk and general administrative tasks such as receiving parcels, mail, sorting and distributing as required. Maintains accurate front desk records, ordering supplies, completing purchase orders, issuing and tracking an inventory of supplies, loaned equipment/games, etc.
• Maintains awareness of surroundings: visitors, guests and any potential concerning behaviours or safety concerns. This includes responding to fire alarms, escorting contractors and visitors. Ensures appropriate personnel are notified and safety protocols are followed accordingly.
• Maintains awareness and informs students of what is happening in and around the residence and handles all student requests and resolves questions/issues in a timely manner with minimal escalation being required.
• Creates, posts and updates a variety of communication – print, on-line, social media as requested.
• Assigns parking to visitors and residents. Posts charges accordingly and may assist with meeting parking occupancy target.
• Conducts tours for prospective students and provides resident orientations for new arrivals.
• Coordinates the initiation of telecommunications and ITS requests for the Housing Office and assists in the onboarding of new housing representatives and provides scheduling support as needed.
• Assists Housing Coordinators with tasks such as making bookings, parking administration, loading and monitoring fees and deposits, administering keys and key card system.
• Assists Housing Coordinators with monitoring arrears reports and actively pursues overdue accounts to minimize bad debts for students. Reconciles credit card transactions for all housing team members.
• Maintains knowledge of the Student Housing system and supports changes and upgrades including learning new software systems and providing user input to the system. May participate in user testing.
• Supports the students during their student housing lifecycle including move-in, move-out processes, maintenance and IT issues.
• Supports emergency response and crisis intervention in absence of Coordinators and Management. Liaises with security and emergency personnel on an as needed basis regarding fire alarms, ambulances, health emergencies, mental health checks, resident support, among others.
• As a housing team, supports the ongoing maintenance of a friendly, safe, wellness-focused and supportive atmosphere for residents and guests. Ensures inclusivity and good judgement is practiced and supported, where students can reach their fullest potential and be supported.
• Provides support to students on wellbeing and wellness concerns by acknowledging and understanding their concerns and making appropriate referrals to campus resources.
• Participates in Records Custodian training and remains current with record keeping practices, policies, and procedures (both BCIT and FOIPOP ).
• Undertakes other related duties as assigned, consistent with the job grade of this position.

Qualifications

QUALIFICATIONS :

Definition: The qualifications section for this job was developed using the approved job evaluation plan, agreed to between the BCGEU and BCIT . The qualifications represent the minimum qualifications required in the future (i.e. to be reflected in job postings) and do not reflect the incumbent’s existing qualifications.

Education:

• Grade 12 plus a diploma in tourism, hospitality or hotel management.

Experience:

• Two years general experience plus two years practical working in a hotel, residence or housing front desk operation or a similar customer service environment.
• Previous experience working with post secondary students or young adults.

Software/Computer Application(s) and Expertise:

• Intermediate experience with all Microsoft Office applications
• Experience with database software such as Banner and StarRez
• Experience in maintaining web pages
• Familiarity with using publishing applications such as Canva, Adobe suites and Microsoft suites

Communication/Interpersonal Skills:

• Excellent oral and written communication skills
• Excellent interpersonal skills and capable of providing customer service with a positive attitude and in a friendly out-going manner
• Proven ability to build rapport with a diverse group of customers and colleagues, including young adults
• Demonstrated ability to work effectively in a team environment and independently
• Previous cash handling and record keeping experience required

Other Skills/Abilities:

• Excellent organizational, follow up and time management skills.
• Ability to prioritize, pay attention to detail and to complete tasks in a timely manner.
• Proven ability to multi-task in a busy customer service environment and to stay focused with many interruptions and distractions.
• Proven professionalism in customer service excellence is essential, including telephone skills and in person guest service in a front-line environment.
• Proven ability to exercise good judgment, be diplomatic and to remain calm.
• Demonstrated ability to maintain confidentiality.
• Demonstrated adaptability and flexibility in meeting changing demands.
• Supports a friendly, safe, wellness-focused and supportive atmosphere for residents and guests. Ensures inclusivity and good judgment is practiced and supported where students can reach their fullest potential.

Other Requirements:

• Must be able to work an irregular workweek during student housing office hours. Shifts can range between 08:00 – 19:00 weekdays. Incumbent will be required to work during peak periods and some weekends throughout the year and will be required to work Labour Day weekend and during our semester transition periods in August, September and January. Minimum coverage is expected and must be provided therefore time off will be shared amongst the team to ensure sufficient coverage.
• Willing to attend marketing events such as Big Info or Open House. These events may occur outside regular working hours.

Additional Information

Benefits – Why you’d love working with us

• Competitive pay
• Minimum of fifteen days of vacation prorated per year
• Competitive employer-paid extended health and dental plan including access to a Health Care Spending Account of up to $325 if eligible!
• Defined benefit pension plan with employer contributions
• Access to most BCIT Flexible Learning courses free of charge
• Wellness and Employee Assistance programs
• Complimentary membership with free access to the Fitness Centre, Gymnasium, and more
• For more information on our generous benefits, click here !

BCIT is committed to the principles of equity, diversity & inclusion and to promoting opportunities in hiring for systemically oppressed groups who have been excluded from full participation at BCIT and the larger community. This includes Indigenous Peoples, women, racialized persons, persons with disabilities and those who identify as 2S/LGBTQIA+. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.

Persons with disabilities who require accommodation for any part of the application or hiring process should contact [e-mail] . Please note that all applications must be submitted via the careers page portal. Email applications will not be accepted.

The British Columbia Institute of Technology acknowledges that our campuses are located on the unceded traditional territories of the Coast Salish Nations of xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səl̓ilwətaɁɬ (Tsleil-Waututh).

Salary Range

Salary Range Salary Grade 7: $59,214 - $64,490 per annum.

Additional Salary Information

External hires are initially placed at the minimum of the salary range with set progressions to the maximum as per the Collective Agreement. Salary prorated based on percentage and term of appointment.

Required fields are indicated with an asterisk (*).

• * What is the highest level of education attained?
  • GED
  • High School Diploma
  • Certificate
  • Diploma
  • Associates Degree
  • Bachelors Degree
  • Masters Degree
  • PHD
• * How many years of experience do you have in this type of position?
  • 0-1
  • 1-2
  • 3-5
  • 6-9
  • 10+
• * New employees to BCIT are initially placed at the minimum of the salary range with set progressions to the maximum as per the Collective Agreement. The salary is prorated based on percentage and term of appointment. Please select which statement best describes your situation:
  • I am a current BCIT employee, this is not applicable to my situation.
  • I am not a current BCIT employee and would be satisfied with placing at the minimum of the indicated salary range.
  • I am not a current BCIT employee and would not be satisfied with placing at the minimum of the indicated salary range.
• * All positions at BCIT require on campus presence at the applicable campus location(s). This means the successful candidate must be able to and willing to relocate to the Lower Mainland. Please select from the following that best describes your situation:
  • I currently reside in the Lower Mainland
  • I do not currently reside in the Lower Mainland, however I am willing and able to relocate if found to be the successful candidate
  • I do not currently reside in the Lower Mainland and I am unwilling to relocate