Clinic Receptionist

Tsleil-Waututh Nation; North Vancouver; On-site; CAD 47,000 - 62,000; Full time

Job summary

Join a forward-thinking organization dedicated to providing wholistic, culturally-integrated primary care for Indigenous clients. As a Clinic Receptionist, you will play a vital role in creating a welcoming environment for the Tsleil-Waututh Nation community. This position involves supporting clinicians, managing administrative tasks, and ensuring a smooth workflow within the clinic. You will engage with community members, uphold privacy measures, and contribute to a team-oriented atmosphere. If you are passionate about client service and eager to learn about Indigenous cultures, this role offers a meaningful opportunity to make a positive impact.

Qualifications

• 1-2 years of administrative experience required.
• Completion of grade 12 education is mandatory.

Responsibilities

• Welcome and greet community members, fostering a culturally safe space.
• Provide general office administration and clerical support to the clinical team.

Skills

Effective Oral Communication

Interpersonal Relations

Conflict Resolution

Time Management

Cultural Humility

Education

Grade 12 Education

Medical Office Assistant Certification

Job description

$47,342 - $61,267 based on experience and qualifications

ABOUT US

The Helping House provides whollistic, culturally-integrated primary care for Indigenous clients and families. We are a team of interdisciplinary clinicians, including family physicians, a naturopath, nurse practitioners, a traditional Elder, and others, and strive to serve the Tsleil-Waututh Nation peoples by way of medical oversight, health and wellness services, and cultural healing.

Known as the People of the Inlet, the Tsleil-Waututh have lived on the unceded lands of the Burrard Inlet since time immemorial. Entrusted by their ancestors as stewards of the land, water, and air, the Tsleil-Waututh draw on the spirituality and wisdom of their traditional healers and knowledge keepers to fulfill this trust and thereby support the health of their families and communities at large.

By joining our team, you will come to enjoy not only fulfilling working relations with fellow colleagues, but also a meaningful connection with the people we serve, and from whom we continue to have much to learn.

JOB SUMMARY

TheClinic Receptionistis an integral member of our primary care team, cultivating a welcoming space for the Tsleil-Waututh Nation community, and supporting the various clinicians on the team, while providing a full range of administrative services to maintain the workflow of the clinic.

RESPONSIBILITIES

• Welcome and greet community members to ćećəwət leləm “Helping House”, engaging in a manner which fosters a culturally safe space, as well as a sense of belonging
• Offer courtesy, understanding and respect, while maintaining professional boundaries, in communicating with both community members and fellow colleagues
• Maintain a calm and professional composure, while multi-tasking effectively and handling various administrative tasks independently, such as responding to queries from clinicians, scheduling appointments, or preparing written correspondence, all with a keen attention to detail and accuracy
• Readily establish rapport and communicate effectively, with tact and cultural humility, to help ensure community members feel safe, valued, and at ease, while supporting timely and coordinated access to care, understanding that a trusting relationship is the very foundation of care provision
• Effectively provide general office administration and day-to-day clerical support to the clinical team, demonstrating organization, efficiency, and careful consideration in completing tasks
• Adhere to strict privacy and confidentiality measures to protect and safeguard the personal information of community members and their families

KNOWLEDGE, SKILLS, AND ABILITIES

You are a people person, with demonstrated skill in effective oral and written communication, interpersonal relations, and conflict resolution. You are able to work independently, and in collaboration with others. Flexible and ambitious, you enjoy working in a team-based, dynamic environment, and adapt to changing needs and priorities by way of effective time management and creativity. Open to change and novel situations, you are motivated and take personal responsibility to learn and grow professionally, while demonstrating a sincere commitment to upholding best practice standards. Deeply self-aware, reflective, and emotionally grounded, you demonstrate a genuine, kind, and gentle approach in relating to others, offering compassion and care to support their wellbeing. Lastly, you have a strong ethic of client service and are eager, in a humble way, to learn about the culture and traditions of diverse Indigenous Nations.

QUALIFICATIONS

• Completion of grade 12 education
• Minimum 1-2 years of administrative experience required
• Medical Office Assistant (MOA) certification from a reputable Canadian educational institute
• Successful completion of criminal record check for vulnerable population

If this role interests you, please click the link below to directly apply.

Or send your Resume and Cover Letter to [e-mail]

We appreciate everyone’s interest in the role, however only shortlisted applicants will be contacted.

Hours of operation

Monday – Friday: 8:30 am – 4:30 pm
Offices are closed on holidays

Hours of operation

Monday – Friday: 8:30 am – 4:30 pm
Offices are closed on holidays