CASUAL Front Desk

Rise People, Inc.; City of Langley; On-site; CAD 38,000 - 48,000; Full time

Job summary

iScope Concussion & Pain Clinics in North Vancouver is seeking an organized, compassionate Medical Office Assistant to welcome patients and keep the clinic running smoothly. You will schedule appointments, answer inquiries, manage EMRs, coordinate referrals, and support billing processes, joining a multidisciplinary team dedicated to patient care.

The role emphasizes excellent communication, strong organization, and the ability to multitask in a fast-paced clinical setting, contributing to a

Qualifications

• Medical Office Assistant Certificate or Diploma (or equivalent healthcare administrative experience).
• Minimum one year of experience in a medical office or healthcare setting.
• Experience using electronic medical record (EMR) systems.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Proficiency with Microsoft Office (Outlook, Word, Teams).

Responsibilities

• Welcome patients and create a positive first impression.
• Schedule appointments for physicians and allied health professionals.
• Answer phones, emails, and patient inquiries.
• Manage electronic medical records and patient documentation.
• Coordinate referrals and communicate with healthcare providers, insurers, legal offices, and third-party payers.
• Process patient payments and assist with billing inquiries.
• Support ICBC, WorkSafeBC, and extended health administrative processes.
• Maintain clinic supplies and assist with day-to-day clinic operations.
• Work collaboratively with our multidisciplinary healthcare team.

Skills

EMR experience

Patient communication

Multitasking

Education

Medical Office Assistant Certificate or Diploma

Tools

Microsoft Office

Job description

iScope Concussion & Pain Clinics is a growing multidisciplinary healthcare organization dedicated to helping patients recover from concussion, chronic pain, motor vehicle accidents, workplace injuries, and other complex conditions.

We're looking for an organized, compassionate, and customer-focused Medical Office Assistant to join our North Vancouver clinic. As the first point of contact for our patients, you'll play a vital role in creating an exceptional patient experience while keeping our busy clinic running smoothly.

What You'll Do

• Welcome patients and create a positive first impression
• Schedule appointments for physicians and allied health professionals
• Answer phones, emails, and patient inquiries
• Manage electronic medical records and patient documentation
• Coordinate referrals and communicate with healthcare providers, insurers, legal offices, and third-party payers
• Process patient payments and assist with billing inquiries
• Support ICBC, WorkSafeBC, and extended health administrative processes
• Maintain clinic supplies and assist with day-to-day clinic operations
• Work collaboratively with our multidisciplinary healthcare team

What We're Looking For

Required Qualifications

• Medical Office Assistant Certificate or Diploma (or equivalent healthcare administrative experience)
• Minimum one year of experience in a medical office or healthcare setting
• Experience using electronic medical record (EMR) systems
• Excellent communication and customer service skills
• Strong organizational and multitasking abilities
• Proficiency with Microsoft Office (Outlook, Word, Teams)

Preferred Qualifications

• Experience in a multidisciplinary rehabilitation clinic
• Experience with InputHealth/CHR or other EMRs
• Knowledge of ICBC, WorkSafeBC, and extended health insurance processes
• Familiarity with medical terminology

Who You Are

• Friendly, compassionate, and professional
• Highly organized with excellent attention to detail
• Comfortable working in a fast-paced environment
• A strong communicator who enjoys helping people
• A team player who thrives in a collaborative workplace
• Able to prioritize multiple tasks while maintaining accuracy

Why iScope?

At iScope, you'll work alongside an incredible interdisciplinary team of physicians and rehabilitation professionals who are passionate about helping patients recover and return to the activities that matter most.

We believe in supporting our employees through professional development, collaboration, and a positive workplace culture where everyone contributes to improving patient care.

Schedule

Casual / On Call

Monday to Saturday

Day shift