Front Desk & Member Experience Specialist

Planet Fitness; Welland; On-site; CAD 30,000 - 40,000; Full time

Benefits offered by this job

Free Black Card Membership

401(K) and Roth Retirement Savings Plan

Employee perks and discounts

Team-building competitions and social events

Job summary

A fitness center franchise is seeking a Front Desk Associate in the Niagara Region. The role involves providing exceptional customer service by welcoming members, assisting with check-ins, and ensuring cleanliness in the facility. Candidates should possess strong communication skills, integrity, and a desire to help others. The ideal applicant has 6-12 months of customer service experience and is willing to be trained in CPR/AED certification. Join a supportive team culture with great perks!

Qualifications

• Experience in a customer service environment preferred (6-12 months).
• Must be 18 years of age or older.
• Ability to pass a background check.
• Willing to become CPR/AED Certified.
• Basic computer proficiency.

Responsibilities

• Greet members and assist with check-in questions.
• Promote Judgement Free Zone® and support members in fitness journeys.
• Answer phones and assist callers.
• Perform membership-related functions such as sign-ups and cancellations.
• Maintain cleanliness of exercise equipment and facilities.

Skills

Customer service

Communication

Integrity

Motivation

Job description

A fitness center franchise is seeking a Front Desk Associate in the Niagara Region. The role involves providing exceptional customer service by welcoming members, assisting with check-ins, and ensuring cleanliness in the facility. Candidates should possess strong communication skills, integrity, and a desire to help others. The ideal applicant has 6-12 months of customer service experience and is willing to be trained in CPR/AED certification. Join a supportive team culture with great perks!