Front Office Manager

Northland Properties; Winnipeg; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Team events

Hotel discounts

Dining discounts

Mountain resort discounts

Career development

Employee assistance

RRSP matching

Health & dental

Complimentary stays

Tuition credit

Inclusive culture

Job summary

Northland Properties seeks a Front Office Manager to lead the Winnipeg hotel front office, reservations and guest activities, ensuring service excellence and brand adherence. You will direct staffing, training, payroll, and cross-department collaboration to maximize occupancy and revenue.

The role emphasizes professional leadership, cost control, and maintaining an elevated guest experience while mentoring a team to meet Sandman Hotels Group standards.

Qualifications

• Experience in hotel management, Rooms Division preferred.
• Strong supervisory skills and good judgment.
• Proficient with common office software and systems.

Responsibilities

• Direct the Front Office, Reservations and Guest Activities to brand standards.
• Hire, train and inform staff; manage departmental objectives and policies.
• Maintain professional image and grooming standards for all team members.
• Support hotel programs and orientation of new employees.
• Provide fair disciplinary actions with supporting documentation.
• Forecasts with Reservations and Sales to maximize occupancy and revenue.
• Build relationships across departments to ensure guest service excellence.
• Develop client relationships to drive personalized guest experiences.
• Propose operational improvements to increase guest satisfaction and revenue.
• Monitor payroll for Rooms Division and ensure cost control.

Skills

Hotel management

Supervisory skills

Computer literacy

Communication skills

Time management

Tools

Microsoft Office Suite

Job description

We pride ourselves in achieving results in operating hotels from our ability to blend the superior science of hotel management with the art and professionalism of hospitality. Are you seeking a successful company to grow with? Do you have what it takes to grow with us? We are seeking a dynamic Front Office Manager to join our team. Our Managers understand the meaning of true Customer Service; they are professional, team-oriented, possess good work ethics and are extremely results driven.

JOB REQUIREMENTS:

• The ability to direct and control the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to the Sandman Hotels Group standards, policies and procedures.
• The ability to ensure the qualified personnel are selected hired and trained in all areas of responsibility.
• Must ensure that all personnel are kept well informed of department objectives and policies.
• The ability to ensure the proper image is being maintained by All Team Members with respect to grooming and uniform standards.
• The ability to support and participate in all hotel programs, policies and procedures with special emphasis on the orientation of new employees.
• The ability to display fair treatment with respect to disciplinary action and provide supportive documentations.
• The ability to prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue. Keeps all departments notified of any fluctuations in business levels, special guests, groups, etc.
• The ability to establish and maintain close working relationships with all departments of the hotel to ensure maximum participation, productivity, morale and guest service.
• The ability to develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service.
• The ability to make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues as well as reducing costs.
• The ability to support Sandman Hotels, inns & Suites philosophy towards employee development, morale and institute programs to ensure the effectiveness and promotion of this philosophy within the Rooms Division.
• The ability to monitor and analyze the payroll for Rooms Division to ensure

APPLICABLE SKILLS:

• Have previous hotel management experience, specifically in the Rooms Division Department.
• Demonstrate supervisor skills; good judgment and common sense.
• Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite.
• Superior written and oral communication skills.
• Excellent organizational and time management skills, with the ability to set priorities for self and others.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

• Rewards, Recognition, Team Events & Milestone Awards
• Team Member and Friends & Family Hotel Discounts
• Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
• Discounts at Grouse Mountain & Revelstoke Mountain Resort
• Career Development, Training & Internal Promotion Opportunities
• Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
• Employee Referral Bonus Program
• RRSP Matching Program
• Extended Health, Dental, Vision & Life Insurance
• Complimentary Hotel Stays
• Tuition Credit Program
• Supportive, Inclusive Workplace Culture