Front Desk Manager

Pomeroy Inn & Suites Olds; Olds; On-site; CAD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive wages

Health plan

Training opportunities

Personal days

Stay travel program

Job summary

Pomeroy Inn & Suites Olds is seeking a Front Desk Manager to lead and mentor the front desk team, deliver exceptional guest service, and drive performance metrics. You’ll oversee scheduling, training, and daily operations to ensure a seamless guest experience and a welcoming lobby.

In this role you’ll mentor staff, communicate across departments, and uphold high standards in service while achieving budgeted goals. Availability for varied shifts is required.

Qualifications

• Experience leading a front desk or guest-facing team.
• Strong communication and interpersonal abilities.
• Proven leadership in a hospitality setting or similar.

Responsibilities

• Lead front desk team to exceed guest expectations.
• Develop schedules and manage budgeted labour costs.
• Provide coaching and performance feedback to staff.
• Ensure smooth front desk operations across shifts.

Skills

Leadership

Communication

Interpersonal skills

Tech-savvy

Job description

We are looking for a Front Desk Manager to join our team! If you are a person who enjoys leading a team, a dynamic work environment, socializing with people, and values organization, this is the perfect job for you!

Job Description

As a Front Desk Manager, you will lead your team in exceeding guest expectations and creating lasting positive impressions on each guest. Your role is very important because you are your team's leader, teacher, and role model. Additionally, you will achieve excellence by leading and teaching your people to make business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. You will deliver this leadership throughout the orientation, training, performance management, and communication processes.

Pomeroy Perks

• Competitive wages and Health and Wellness benefit plan.
• Paid on-the-job training with additional learning opportunities.
• Growth and development opportunities, both personal and professional.
• Personal days: 5 per year after 90 days of continuous full-time employment.
• Pomeroy Stay Travel Program.

Key Focuses

• Is visible in operations throughout the day, supporting quality first impressions at the front desk, lobby, and guest entrance.
• Mentors team to anticipate guests’ needs, respond promptly, and warmly welcome all guests.
• Develops and maintains positive working relationships and communication with all departments and team members, supporting the hotel and each team within it to reach their goals.
• Provides direct reports with the resources, training, direction, coaching, and feedback required for their continuous development.
• Creates schedules that meet peak demand periods while delivering budgeted labour costs. Manages expense lines within budgeted parameters.
• Executes assigned deliverables in a manner that requires little or no follow-up, both in terms of timeliness, scope, and quality.

Experience/Passions/Education

• Minimum of 1 year of experience in a Front Desk Position.
• Minimum 3 years in a leadership role.
• Strong communication and interpersonal skills.
• Tech-savvy.

This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.

About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.