Front Desk Manager

Pomeroy Lodging; Olds; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Health and Wellness benefits

Paid training

Growth opportunities

Personal days: 5 per year

Stay Travel Program

Job summary

Pomeroy Lodging is seeking a Front Desk Manager to lead the front desk team, ensuring outstanding guest experiences and strong financial performance. You will train and mentor staff, manage schedules and coordinate with other departments to uphold service standards across the property.

The role emphasizes leadership, communication, and a focus on guest satisfaction, with opportunities for growth within Western Canada’s hospitality portfolio.

Qualifications

• Minimum 1 year of experience in a Front Desk Position.
• Minimum 3 years in a leadership role.
• Strong communication and interpersonal skills.
• Tech-savvy.

Responsibilities

• Lead and mentor the front desk team to deliver exceptional guest service.
• Oversee orientation, training, performance management and communication processes.
• Develop schedules that meet peak demand while managing labour costs.
• Collaborate with other departments to support hotel goals and guest satisfaction.
• Deliver results by providing resources, coaching and feedback for continuous development.

Skills

Leadership

Communication skills

Interpersonal skills

Tech-savvy

Job description

We are looking for a Front Desk Manager to join our team!

If you are a person who enjoys leading a team, a dynamic work environment, socializing with people, and values organization, this is the perfect job for you!

Job Description

As a Front Desk Manager, you will lead your team in exceeding guest expectations and creating lasting positive impressions on each guest. Your role is very important because you are your team's leader, teacher, and role model. Additionally, you will achieve excellence by leading and teaching your people to make business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. You will deliver this leadership throughout the orientation, training, performance management, and communication processes.

Pomeroy Perks

• Competitive wages and Health and Wellness benefit plan.
• Paid on-the-job training with additional learning opportunities.
• Growth and development opportunities, both personal and professional.
• Personal days: 5 per year after 90 days of continuous full-time employment.
• Pomeroy Stay Travel Program.

Key Focuses

• Is visible in operations throughout the day, supporting quality first impressions at the front desk, lobby, and guest entrance.
• Mentors team to anticipate guests’ needs, respond promptly, and warmly welcome all guests.
• Develops and maintains positive working relationships and communication with all departments and team members, supporting the hotel and each team within it to reach their goals.
• Provides direct reports with the resources, training, direction, coaching, and feedback required for their continuous development.
• Creates schedules that meet peak demand periods while delivering budgeted labour costs. Manages expense lines within budgeted parameters.
• Executes assigned deliverables in a manner that requires little or no follow-up, both in terms of timeliness, scope, and quality.

Experience/Passions/Education

• Minimum of 1 year of experience in a Front Desk Position.
• Minimum 3 years in a leadership role.
• Strong communication and interpersonal skills.
• Tech-savvy.

Working Conditions

This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.

About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.