Food Service Lead - Full Time

Compass Group Canada; Toronto; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Award-winning culture

Career opportunities

Health & safety emphasis

Health benefits

Job summary

Compass Group Canada is seeking a supervisory role in food service located in Toronto. The position involves supervising multiple units, overseeing menu production and cash readings, and leading staff scheduling and training.

Responsibilities include labor reporting, resolving issues with leadership, and ensuring QA, health and safety standards (WHMIS, HACCP) are adhered to, while maintaining top guest service and professional conduct.

Qualifications

• Must have secondary education or equivalent and related experience.
• Able to supervise staff and communicate effectively.
• Bondable and able to meet workplace requirements.

Responsibilities

• Supervises multiple food service units.
• Oversees production of menu items and cash readings; manages and schedules staff.
• Tracks inventories and food costs; assists with labor relations issues and reporting.
• Maintains safety, QA, and WHMIS compliance in operations.
• Ensures HACCP standards are followed in food prep.

Skills

Attention to detail

Communication excellence

Professional appearance

Ability to work fast

Sunday availability

Calm under pressure

Education

Secondary school diploma

Job description

The hourly wage rate for this position is $22. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

Essential Duties And Responsibilities

• Supervises multiple food service units.
• Supervise the production of menu items, ensure completion of cash readings, manage associates, schedule staff working hours, train new employees.
• Learn from and assist the director of retail to resolve labor relation issues, track and produce reports on weekly inventories and food cost.
• Communicate positively and enthusiastically to the food service associates and address their issues promptly.
• Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
• Coordinate frequent workplace inspections and WHMIS training of all staff and promptly report any workplace accident or incident to head office.
• Ensure Hazard Analysis and Critical Control Point (HACCP) standards are followed in the food preparation process.

CORE COMPETENCIES

• Attention to Detail and Organizational Skills
• Effective and timely communication with both guests and food service associates to ensure success, including providing exceptional customer service
• Always maintains a professional appearance and demeanor
• Ability to work at a fast pace.
• Must be available to work Sundays as a regular part of the scheduled workweek.
• Ability to remain calm under pressure and deal with unexpected situations

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Language Skills

Ability to understand, read, write, follow instructions and interact with customers and co-workers to assure customer satisfaction. Must be able to speak, read and write fluently in English.

Other Qualifications

EDUCATION and/or EXPERIENCE

Preferred: completion of secondary school diploma; or up to one-month related experience or training; or equivalent combination of education and experience. Able to supervise staff with great communication skills and able to problem solve when needed.

CERTIFICATES, LICENSES, REGISTRATIONS

Must be bondable.

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/­7 support, resources, and information.
• We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.

For accommodation requests during the hiring process, please contact [e-mail] for further information.