Front Desk Host

Hyatt Regency Calgary; Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading hotel in Toronto is seeking a Front Desk Host responsible for guest check-in and check-out, providing information on services, and resolving guest issues. Ideal candidates will have at least one year of guest service experience and excellent communication skills. This position offers a starting wage of CA$19.85, increasing to CA$25.56 after probation with opportunities for personal growth in a vibrant and inclusive environment.

Qualifications

• Minimum 1-year guest service experience in a hotel or related industry.
• Ability to communicate effectively with all levels.
• Energetic and driven to provide outstanding guest service.

Responsibilities

• Check-in and check-out of hotel guests.
• Address guest complaints and provide hotel information.
• Maintain cash float and perform daily audits.

Skills

Communication

Organizational Skills

Problem Solving

Cash Handling

Positive Attitude

Education

Post-secondary education in hospitality or tourism

Job description

Organization

Hyatt Regency Toronto

Summary

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best.

About the Job

Responsibilities include check-in and check-out of hotel guests; answering the telephone; providing information about hotel services and tourism information about the city; exchanging foreign currency; responding to and resolving guest complaints; etc.

• Job Title: Front Desk Host
• Reports To: Front Office Manager
• Department: Front Office

Starting wage for the position will be CA$19.85 on probation and will increase to CA$24.81 after probation is completed. Further, after 6 months, the rate will increase to CA$25.56.

Qualifications

• Minimum of 1-year guest service experience in a hotel or related industry.
• Post-secondary education in hospitality or tourism.
• Ability to communicate effectively with all levels of guests, employees, and management.
• Excellent organizational, computer, cash handling, analytical, and problem-solving skills.
• Very strong oral and written communication skills.
• Energetic and outgoing, with a positive attitude, driven to provide outstanding guest service.

Daily Tasks

• Ensure cash float is balanced at the beginning and end of each shift.
• Read, understand, and abide by the associate handbook, hotel policies, and departmental procedures.
• Ensure all registered guests have sufficient payment via credit check report and proper identification.
• Process all daily arrivals and handle special requests.
• Checkout guest accounts ensuring proper billing, postings, and revisions are performed and logged.
• Address guest complaints or concerns promptly and efficiently.
• Log and deliver all packages for guests.
• Assist guests with hotel and area information or any requests.
• Arrange transportation and store guest luggage.
• Check-in guest reservations with accurate billing and information.
• Maintain guest security when issuing room keys after proper identification.
• Balance shift audits and complete necessary paperwork.
• Perform room blocking, wake-up calls, baggage check-in/out, and reconcile master group accounts.
• Understand customer needs (corporate, leisure, FIT, convention, tour, airline).
• Know room availability, rate programs, and up-selling strategies.
• Be familiar with hotel facilities, hours, and local attractions.
• Understand company marketing programs and incentives.
• Perform additional tasks as assigned by management.

Hyatt Regency Toronto is committed to providing employment accommodations in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please inform Human Resources if accommodations are needed during the application process.