Front Desk Host

Hyatt Hotels Corporation; Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

Au sein de Hyatt Regency Toronto, le Front Desk Host jouera un rôle essentiel dans l'accueil des clients, la gestion des réservations, et la résolution des plaintes, tout en fournissant un service exceptionnel dans un environnement dynamique. Le candidat idéal possède une expérience pertinente et des compétences en communication, prêt à s'investir pour le confort des clients.

Qualifications

• Minimum de 1 an d'expérience en service à la clientèle dans un hôtel ou un domaine connexe.
• Compétences efficaces en communication avec les clients et les employés.
• Energique et motivé à offrir un excellent service à la clientèle.

Responsibilities

• Accueillir les clients et gérer les check-ins/check-outs.
• Répondre aux plaintes des clients rapidement et efficacement.
• Équilibrer le changement de caisse au début et à la fin de chaque shift.

Skills

Communication

Organisation

Service client

Résolution de problèmes

Analytique

Education

Post-secondary education in hospitality or tourism

Job description

About the Job:

Responsibilities include check-in and check-out of hotel guests; answering the telephone; providing information about hotel services and tourism in the city; exchanging foreign currency; responding to and resolving guest complaints; and other related duties.

Job Title: Front Desk Host

Reports To: Front Office Manager

Department: Front Office

Starting wage for the position will be CA$19.85 during probation, increasing to CA$24.81 after probation, and further to CA$25.56 after 6 months.

Qualifications:

• Minimum of 1-year guest service experience in a hotel or related industry.
• Post-secondary education in hospitality or tourism.
• Effective communication skills with guests, employees, and management.
• Strong organizational, computer, cash handling, analytical, and problem-solving skills.
• Excellent oral and written communication skills.
• Energetic, outgoing, with a positive attitude, driven to provide outstanding guest service.

Daily Tasks:

• Balance cash float at the beginning and end of each shift.
• Adhere to the associate handbook, hotel policies, and departmental procedures.
• Verify guest payments via credit check and proper identification.
• Process all arrivals and special requests.
• Handle guest checkouts with proper billing and logging.
• Address guest complaints promptly and efficiently.
• Log and deliver guest packages.
• Assist guests with hotel and local area information.
• Arrange transportation and manage guest luggage storage.
• Manage guest reservations and ensure billing accuracy.
• Maintain guest security when issuing room keys.
• Ensure shift audits and paperwork are complete.
• Perform room blocking, wake-up calls, baggage check-in/out, and reconcile group accounts.
• Understand customer needs and expectations (corporate, leisure, FIT, convention, tour, airline).
• Manage room availability and rate strategies.
• Knowledge of hotel facilities, hours, and local attractions.
• Familiarity with marketing programs and incentives.
• Perform other tasks as assigned by management.

Hyatt Regency Toronto is committed to providing employment accommodations in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform Human Resources.

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