Front Desk Host

Hyatt Hotels Corporation; Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a leading hospitality company as a Front Desk Host in Toronto, where you will deliver exceptional guest services and manage various front office tasks. Enjoy a supportive work environment that values diversity and inclusion. Ideal candidates should possess strong communication, organizational, and problem-solving skills, with experience in guest services in the hotel industry.

Qualifications

• Minimum of 1-year guest service experience in a hotel or related industry.
• Excellent oral and written communication skills.
• Energetic, outgoing, and positive attitude.

Responsibilities

• Check-in and check-out of hotel guests and answer phones.
• Handle guest complaints promptly and efficiently.
• Process arrivals and manage reservations.

Skills

Effective communication

Organizational skills

Problem-solving

Analytical skills

Cash handling

Education

Post-secondary education in hospitality or tourism

Job description

Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best.

About the Job:

Responsibilities include: check-in and check-out of hotel guests; answering the telephone; providing information about hotel services and tourism information about the city; exchanging foreign currency; responding to and resolving guest complaints; and other related duties.

Job Title: Front Desk Host

Reports To: Front Office Manager

Department: Front Office

Starting wage for the position will be CA$19.85 during probation, increasing to CA$24.81 after probation, and further increasing to CA$25.56 after 6 months.

Qualifications:

• Minimum of 1-year guest service experience in a hotel or related industry.
• Post-secondary education in hospitality or tourism.
• Effective communication skills with guests, employees, and management.
• Strong organizational, computer, cash handling, analytical, and problem-solving skills.
• Excellent oral and written communication skills.
• Energetic, outgoing, positive attitude, driven to provide outstanding guest service.

Daily Tasks:

• Balance cash float at the beginning and end of each shift.
• Follow hotel policies and departmental procedures.
• Verify guest payments and identification during check-in.
• Process arrivals, special requests, and check-outs accurately.
• Handle guest complaints promptly and efficiently.
• Log and deliver packages.
• Assist guests with hotel and area information, transportation, and luggage storage.
• Ensure proper billing and account management.
• Maintain guest security and confidentiality.
• Complete shift audits and related paperwork.
• Manage reservations, room blocking, wake-up calls, and group accounts.
• Understand customer needs and hotel offerings.
• Stay informed about hotel facilities, local attractions, and marketing programs.
• Perform additional tasks as assigned.

Hyatt Regency Toronto is committed to providing employment accommodations in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform Human Resources.

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