Front Desk Hospitality Agent

Sonder; Montreal (administrative region); On-site; CAD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental and vision insurance

Flexible vacation

Wellness and volunteering days

Annual credits and discounts at Sonder locations

Workplace flexibility (if applicable)

Job summary

Sonder is looking for a dedicated team member in Montreal to create exceptional first impressions for guests from the front desk. The ideal candidate will guide guests through a technology-rich experience and handle all interactions with professionalism.

This role requires experience in customer-facing roles, problem-solving skills, and a flexible schedule for evenings and weekends. Benefits include competitive compensation, medical insurance, and wellness days.

Qualifications

• Experience in hotels, restaurants, or customer-facing roles.
• Personable and service-minded; comfortable speaking with guests.
• Excellent problem-solving skills and proactive approach.
• Strong writing skills and able to use multiple applications.
• Detail-oriented and thrives in fast-paced environments.

Responsibilities

• Create exceptional first impressions on guests.
• Guide guests through the technology-rich Sonder experience.
• Handle guest communications and ensure their needs are met.
• Maintain cleanliness and organization of working spaces.
• Support back-of-house operations as needed.

Skills

Customer service experience

Problem-solving skills

Computer literacy

Organizational skills

Flexibility

Job description

Life at Sonder

Sonder is a leading global hospitality brand offering premium, design‑forward apartments and intimate boutique hotels. Founded in 2014, Sonder delivers a single, beautifully integrated experience through tech‑enabled service.

The Opportunity

• Be the face of Sonder, creating an exceptional first impression on guests and partners from the front desk.
• Guide guests through the technology‑rich Sonder experience, ensuring they engage with the Sonder app and self‑service features.
• Communicate with guests in person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.
• Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.
• Ensure the maintenance, cleanliness, and organization of both guest‑facing and back‑of‑house working spaces, contributing to a welcoming and efficient environment for both guests and team members.
• Flexibly support the back‑of‑house team on a day‑to‑day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues; support multiple Sonder properties throughout the local market as required.
• Assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience.
• In markets where applicable, set up the breakfast buffet and tables, help serve and take care of the breakfast, and respect HACCP.

Who We Look For

• Demonstrated experience working in hotels, restaurants, or customer‑facing hospitality, service, or customer experience roles.
• Personable, service‑minded, and positive; you love speaking with guests in person and through digital support channels.
• Excellent problem‑solving skills, with a proactive approach to addressing guest needs and a desire to “get it done” for our guests.
• Strong computer literacy and writing skills, and comfortable switching between multiple desktop and mobile applications.
• Organized, hardworking, and detail‑oriented; someone who thrives in a fast‑paced environment with an ability to work effectively both independently and in a team.
• Flexible schedule and open to working evenings, weekends, and holidays.
• Ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds.
• Proficiency in languages other than English is an asset.
• This role requires regular access to a reliable smartphone for work purposes (expense reimbursement available).
• This role requires reliable transportation and willingness to travel between properties on a daily basis when working.

Benefits

• Competitive compensation
• Medical, dental and vision insurance (where applicable)
• Flexible vacation
• Wellness and volunteering days
• Annual free credits and discounts to stay in Sonder locations
• Workplace flexibility (for remote‑specified positions only)

Equal Opportunity

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Living up to our Leadership Principle “Extend Hospitality To All” means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.

If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].