Front Desk & Guest Services Specialist

Comfort Inn & Suites Medicine Hat, AB; Medicine Hat; On-site; CAD 18,000 - 25,000; Full time

Benefits offered by this job

Same-day pay

Employee assistance program

Reduced room rates

Third-party perks

Team culture

Job summary

Hotel Equities, a premier hospitality management company, is seeking a Front Desk Clerk for Comfort Inn & Suites Medicine Hat, AB. The role emphasizes welcoming guests, processing registrations, handling payments, and delivering exceptional service.

The ideal candidate demonstrates strong communication, multitasking, and problem-solving skills, with experience in reservations and guest relations. This on-site position requires a friendly, professional demeanour and a commitment to safety and

Qualifications

• High School diploma or equivalent.
• Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

Responsibilities

• Greet and register guests into the computer, verify reservation, address and payment details.
• Handle check-ins and check-outs with a focus on accuracy and courtesy.
• Accept payments, manage cash and deposits, and balance the house bank.
• Respond promptly to guest requests and resolve complaints.
• Answer phones and assist with reservations and inquiries.
• Maintain knowledge of local area, hotel services and safety procedures.

Skills

Customer service

Cash handling

Reservation systems

Communication skills

Multitasking

Education

High School diploma

Tools

Reservation system

POS systems

Job description

Hotel Equities, a premier hospitality management company, is seeking a Front Desk Clerk for Comfort Inn & Suites Medicine Hat, AB. The role emphasizes welcoming guests, processing registrations, handling payments, and delivering exceptional service.

The ideal candidate demonstrates strong communication, multitasking, and problem-solving skills, with experience in reservations and guest relations. This on-site position requires a friendly, professional demeanour and a commitment to safety and