Front Desk & Guest Experience Specialist

Tribe513; North Vancouver; On-site; CAD 26,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Discount programs

Growth opportunities

Team atmosphere

Job summary

Jim Pattison Lexus Northshore is seeking a customer-oriented, friendly and reliable Receptionist to be the welcoming face of our Lexus dealership. As the first point of contact for customers, visitors, and employees, you’ll play a key role in creating a positive and welcoming experience while keeping our showroom running smoothly.

You’ll take pride in delivering an exceptional experience to visitors, staying organized, and ensuring every interaction reflects our strong commitment to our

Qualifications

• Experience in a customer-facing role is an asset.
• Automotive industry experience is a strong asset, including CDK or One-Eighty familiarity.
• Experience operating a multiline phone system is preferred.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong customer-service skills and a friendly, approachable attitude.
• Excellent organizational and time-management skills.
• Detail-oriented with high accuracy in data entry.
• Ability to multi-task and stay calm in a fast-paced environment.

Responsibilities

• Greet visitors entering the showroom and direct them to their host.
• Answer calls on a multiline phone system promptly and professionally.
• Welcome and assist customers in the lounge areas.
• Maintain a tidy work space and stocked customer lounge.
• Process payments from customers.
• Assist the Sales Dept with vehicle inventory control and stock vehicles.
• Book service appointments in the software system.
• Distribute incoming mail and maintain confidentiality of information.
• Contribute to a supportive and positive team environment.
• Perform other administrative duties as assigned.

Skills

Customer service

Multiline phone system

Microsoft Office

Confidentiality

Time management

Professional communication

Interpersonal skills

Tools

CDK

One-Eighty

Microsoft Office

Job description

Jim Pattison Lexus Northshore is seeking a customer-oriented, friendly and reliable Receptionist to be the welcoming face of our Lexus dealership. As the first point of contact for customers, visitors, and employees, you’ll play a key role in creating a positive and welcoming experience while keeping our showroom running smoothly.

You’ll take pride in delivering an exceptional experience to visitors, staying organized, and ensuring every interaction reflects our strong commitment to our