Front Desk Evenings Closing

Gold's Gym - British Columbia; Port Coquitlam; On-site; CAD 23,000 - 32,000; Part time

Benefits offered by this job

Complimentary gym membership

Employee discounts on gym products and

Collaborative team environment

Job summary

Gold’s Gym British Columbia is seeking a part-time Customer Service Representative for evening closing shifts. The role emphasizes delivering excellent member service across phone, email and in-person interactions, with duties at the front desk and end-of-night close out.

Ideal candidates have prior customer service experience, strong English communication, cash handling and POS familiarity, and the ability to work independently or as part of a team. A First Aid certification is a plus.

Qualifications

• Previous customer service experience (required).
• Strong written and verbal communication skills.
• Fluent in English (additional languages are an asset).
• Proficiency with Microsoft Office (Word, Outlook, Excel).
• Experience with cash handling and POS systems.
• Strong problem-solving and critical thinking skills.
• Ability to work both independently and as part of a team.
• Reliable transportation or ability to commute easily.
• First Aid certification (asset).

Responsibilities

• Oversee front desk operations during evening closing shifts.
• Ensure the facility is properly secured and prepared for the next day.
• Greet and check in members and guests using proper procedures.
• Deliver exceptional customer service across phone, email, and in-person interactions.
• Direct guests and appointments to appropriate staff efficiently.
• Support guest check-in and onboarding processes.
• Handle daily cash reconciliation accurately.
• Assist the sales team with guest tours and membership support.
• Support prospect and member outreach via calls, texts, and emails.
• POS handling and end of night close out.

Skills

Customer service

Communication

Fluent English

Cash handling

MS Office

POS systems

Problem solving

Teamwork

Transportation

First Aid (asset)

Tools

Microsoft Office

POS systems

Job description

Customer Service Representative (Evenings - Closing)

Part-Time | Gold’s Gym British Columbia

Gold’s Gym is hiring a part-time Customer Service Representative for evening closing shifts, with strong potential for growth. If you’re outgoing, reliable, and passionate about fitness and customer experience, we’d love to connect.

About the Role

• Schedule: 3–4 days per week (12–24 hours)
• Availability: Must be available TUESDAYS 5:15pm-11:15pm / FRIDAYS 5:15pm-11:15pm & SATURDAYS 3:15pm-8:15pm
• Commitment: No extended travel/time off during the first 4 months

What We’re Looking For

• Previous customer service experience (required)
• Strong written and verbal communication skills
• Fluent in English (additional languages are an asset)
• Proficiency with Microsoft Office (Word, Outlook, Excel)
• Experience with cash handling and POS systems
• Strong problem-solving and critical thinking skills
• Ability to work both independently and as part of a team
• Reliable transportation or ability to commute easily
• First Aid certification (asset)

Key Responsibilities

• Oversee front desk operations during evening closing shifts
• Ensure the facility is properly secured and prepared for the next day
• Greet and check in members and guests using proper procedures
• Deliver exceptional customer service across phone, email, and in-person interactions
• Direct guests and appointments to appropriate staff efficiently
• Support guest check-in and onboarding processes
• Handle daily cash reconciliation accurately
• Assist the sales team with guest tours and membership support
• Support prospect and member outreach via calls, texts, and emails
• POS handling and end of night close out

What We Offer

• A positive, collaborative team environment
• Complimentary gym membership
• Employee discounts on Gold’s Gym products and services

Gold’s Gym British Columbia is an equal opportunity employer. We thank all applicants for their interest; only those selected for an interview will be contacted.