Front Desk Coordinator

The AC Group of Independent Accounting Firms Limited; Charlottetown; On-site; CAD 40,000 - 50,000; Full time

Benefits offered by this job

Professional development

Flexible schedule

Safe work environment

Job summary

Arsenault Best Cameron Ellis in Charlottetown, PEI is seeking a Front Desk Coordinator to welcome clients and manage the front end of the client experience. You will greet guests, direct inquiries, support scheduling, and assist the senior administrative team.

The ideal candidate has an Administrative diploma, 2–3 years in a client-facing role, strong communication, diplomacy, confidentiality, and solid MS Office skills. Familiarity with Caseware and e-signature tools is a plus.

Qualifications

• Excellent verbal and written communication skills.
• 2–3 years of experience in a client-facing, reception or administrative role.
• General understanding of the functions/services of a professional accounting firm.

Responsibilities

• Greeting guests to the building in person or by phone.
• Building client relationships.
• Directing client inquiries timely and accurately.
• Maintaining a clean and welcoming environment.
• Scheduling meeting space.
• Intake of client information and following established processes.
• Receiving and processing payments, maintaining records.
• Preparing bank deposits.
• Monitoring email, sorting and distributing mail.
• Entering data and preparing correspondence, memos.
• Assisting our Senior Administrative team as required.
• Administrative responsibilities as required.

Skills

Communication skills

Time management

Attention to detail

Teamwork

Problem solving

Education

Administrative diploma

Tools

Microsoft Office

Caseware

IFirm

Docusign

Client portals

Job description

Arsenault Best Cameron Ellis is a professional accounting firm in Charlottetown, PEI, that has a long-standing history of providing accounting and related services to corporations, organization and individuals on PEI and throughout Atlantic Canada. We are a proud member of The AC Group of Independent Accounting Firms Limited - an alliance of independent CPA firms in Atlantic Canada with a mandate to provide added support through a strong regional network.

We are currently recruiting for a Front Desk Coordinator to join our diverse team of professionals. In this role, the successful candidate will work closely with our team and clients to effectively navigate the front end of the client experience and be the welcoming person to the firm.

Key responsibilities

• Greeting guests to the building in person or by phone
• Building client relationships
• Directing client inquiries timely and accurately
• Maintaining a clean and welcoming environment
• Scheduling meeting space
• Intake of client information and following established processes
• Receiving and processing payments, maintaining records
• Preparing bank deposits
• Monitoring email, sorting and distributing mail
• Entering data and preparing correspondence, memos
• Assisting our Senior Administrative team as required
• Administrative responsibilities as required

The ideal candidate will offer the following skills and abilities

• Successful completion of an Administrative diploma course
• 2-3 years of experience in a client-facing, reception or administrative role
• General understanding of the functions/services of a professional accounting firm
• Flexibility and ability to work independently and in a team environment
• Manage multiple jobs and following direction
• Critical thinking, logic, reasoning and problem solving
• High degree of accuracy and attention to detail
• Diplomacy and confidentiality
• Excellent verbal and written communication skills
• Strong time-management and prioritizing skills
• Proficiency using Microsoft Office programs such as Word and Excel.
• Familiarity with accounting programs such as Caseware and Ifirm along with document management systems such as client portals, e-filing, Docusign and e-signature
• Critical thinking skills using logic and reasonability to identify alternative solutions, conclusions and best practices

Requirements of the position

• Additional hours will be required to meet client and industry deadlines
• No ability to work remotely with this position
• Local travel as needed
• Ability to work in a fast-paced environment

Salary Range:

The successful candidate might anticipate $40,000-$50,000 per annum, based on education, skills and qualifications.

Our firm offers a respectful and safe work environment, professional development opportunities, flexible work schedule, and the benefits of the firm being an independent member of the AC Group.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Arsenault Best Cameron Ellis is an equal opportunity employer, and able to provide accommodation for applicants with disabilities during the recruitment process.