Receptionist

Dermapure; North Vancouver; Hybrid; CAD 38,000 - 46,000; Full time

Job summary

Dermapure is seeking a friendly and organized receptionist for our North Vancouver clinic. You will welcome clients, manage files, schedule appointments, and coordinate daily operations with the clinic team.

Fluency in English and strong communication are essential to ensure an impeccable client experience. With at least two years in a similar role and a high school diploma (office admin training is a plus), you will handle inquiries, balance daily reports, and assist with front-desk tasks to

Qualifications

• High school diploma required; office administration training is an asset.
• At least 2 years of experience in a similar role.
• Proficiency in English is essential for client and colleague communication.
• Committed to the well-being of the client.
• Effective communication skills.
• Demonstrates teamwork and collaboration.
• Integrity and trustworthiness.
• Shows initiative and autonomy; able to plan and coordinate activities.
• Demonstrates rigor, reliability and flexibility.

Responsibilities

• Greet customers and provide outstanding customer service.
• Create and update customer files.
• Answer calls and reply to emails with understanding of aesthetic procedures.
• Book appointments and manage the appointment calendar.
• Prepare customer files for next-day appointments.
• Implement clinic opening and closing procedures.
• Manage correspondence and postal mail.
• Balance daily reports and transfer receivables to accounting.
• Ensure reception, boutique, and waiting areas are stocked.

Skills

English proficiency

Effective communication

Teamwork

Integrity

Initiative

Planning & coordination

Rigor & reliability

Education

High school diploma

Office administration training

Job description

Are you passionate about beauty and medical aesthetics? Do you enjoy taking care of clients by offering personalized solutions that meet their needs and expectations?

Dermapure is the leading name in non-invasive medical aesthetics, combining expertise with cutting-edge technology. With 68 clinics across Canada, our philosophy is based on offering high-end, innovative, and non-surgical treatments designed to rejuvenate the skin while ensuring visible, natural, and long-lasting results.

Responsibilities -

• Greet customers when they arrive at the clinic and provide outstanding customer service;
• Create a file for each new customer and update existing customer files;
• Answer phone calls and reply to customer e-mails with a keen understanding of aeshetic procedures;
• Book customer appointments and manage the appointment calendar;
• Prepare customer files for next-day appointments;
• Implement the clinic’s opening and closing procedures;
• Manage correspondence and postal mail;
• Establish the day's treatments in collaboration with the consultant;
• Manage the clinic’s info e-mail inbox;
• Ensure that the reception area, boutique area and waiting area are properly maintained and stocked;
• Order office supplies and beverages;
• Close batches, balance daily reports and transfer receivables to accounting;
• Ensure availability of cash in the register and notify the person in charge;
• Prepare customer invoices and verify invoices daily.

Qualifications -

• High school diploma required, office administration training (a significant asset);
• At least two (2) years of experience in a similar role;
• Languages spoken and written: English;Proficiency in English is essential for this position, as all communication with clients and colleagues is conducted exclusively in English.
• Committed to the well-being of the client;
• Effective communication skills;
• Demonstrates teamwork and collaboration;
• Integrity and trustworthiness;
• Shows initiative and autonomy;
• Able to plan and coordinate activities;
• Demonstrates rigor, reliability, and flexibility.

Our core values -

We care about our employees. We innovate to succeed. We dare to be different. We empower each other to rise.

Only selected candidates will be contacted for an interview. Dermapure is proud to offer equal opportunities to all candidates.