Front Desk Client Care Coordinator

Hear at Home; North Vancouver; In loco; CAD 40.500 - 49.500; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive health benefits

Supportive work environment

Descrizione del lavoro

A boutique hearing clinic is seeking a Front Desk Customer Care Coordinator to manage client interactions and keep the front desk running efficiently. The ideal candidate is warm, organized, and able to thrive in a busy environment. Responsibilities include answering calls, welcoming clients, managing appointments, and ensuring accurate billing. The position offers a full-time schedule from Monday to Friday with a salary of $45,000 CAD per year and comprehensive health benefits. Join a supportive team making a meaningful impact on clients' lives.

Competenze

• Enjoy working with people and make clients feel comfortable right away.
• Detail-oriented and like keeping systems running smoothly.
• Able to handle multiple tasks without getting flustered.

Mansioni

• Answer incoming calls and assist clients with professionalism.
• Welcome clients and guide them through check-in.
• Manage a busy appointment schedule and process payments.

Conoscenze

Warm and polished demeanor

Highly organized

Calm under pressure

Strong computer skills

Healthcare experience

Descrizione del lavoro

Customer Service Full Time North Vancouver, BC $45,000 CAD per year

Love a Fast-Paced Day? Run the Front Desk at Hear at Home

Hear at Home isn’t a quiet clinic where the phone rings once an hour. We’re a boutique hearing clinic with 375+ five-star reviews, and our front desk plays a big role in keeping that reputation strong.

We’re looking for a Front Desk Customer Care Coordinator who enjoys a busy day, stays organized when things move quickly, and takes pride in creating a polished client experience.

If you like solving problems, helping people, and keeping a schedule running smoothly, keep reading.

The Role

This is a high-energy front desk position. You are the first person clients interact with and the one who helps keep the clinic running smoothly.

You will:

• Answer incoming calls and assist clients with professionalism and warmth
• Welcome clients as they arrive and guide them through check-in
• Manage a busy appointment schedule and adjust when things change
• Process payments and ensure billing details are accurate
• Keep the front desk organized and running efficiently

What Makes Someone Great in This Role

• Naturally warm and polished You enjoy working with people and make clients feel comfortable right away.
• Highly organized You’re detail-oriented and like keeping systems running smoothly.
• Calm under pressure You can handle phones, clients arriving, and schedule changes without getting flustered.
• Comfortable with technology Strong computer skills are essential. Experience using Mac systems is helpful.
• Healthcare experience Experience in a health or clinic environment is a strong asset.

Why People Like Working Here

Schedule Monday to Friday, 9:00 AM to 5:00 PM. No evenings or weekends.

Salary $45,000 per year.

Benefits Comprehensive health benefits after the probationary period.

Work Environment A beautiful boutique clinic with a small, professional, supportive team.

Meaningful Work Helping people hear better genuinely improves their quality of life.

A Quick Note

This is a busy, professional clinic environment. If you enjoy an active day where things move quickly and clients are always being helped, you’ll likely thrive here.

How to Apply

Please send your resume along with a short note telling us why you’d be a great fit for the front desk at Hear at Home.