Front Desk Associate

Pavilion Cowork Ltd.; Vancouver; On-site; CAD 48,000 - 55,000; Full time

Benefits offered by this job

Extended Health

Dental Benefits

Vacation & Time Off

Job summary

The Alabaster Group of Companies, operating Pavilion Cowork locations in Vancouver, is seeking a Front Desk Associate. You will be the welcoming face, coordinating daily operations and supporting events to foster a vibrant member community.

You will balance hospitality with operational duties, ensuring a seamless experience for members while solving issues with calm, empathy, and teamwork. Prior coworking or hospitality experience is highly valued.

Qualifications

• 2–4 years of experience in hospitality, customer experience or community management.
• Experience in a coworking environment is an asset.
• Fluency in English; excellent communication skills.

Responsibilities

• Greet guests and inform members on arrival.
• Maintain a positive front desk presence and assist with tours.
• Support membership recruiting, tours, sales and onboarding.
• Coordinate daily operations and assist with events and programs.
• Ensure cleanliness and presentation of coworking spaces and common areas.
• Assist with space setup for meetings and events.
• Collaborate with Community Managers to enhance member satisfaction.

Skills

Hospitality

Customer service

Community management

English fluency

Teamwork

Tools

Google Workspace

Microsoft Office

Adobe Suite

Job description

Pavilion Cowork is seeking a Front Desk Associate to join our expanding team in one of our premier Vancouver locations. As the Front Desk Associate, you are the welcoming face and heart of our coworking spaces, ensuring every member, guest and partner feels at home the moment they walk through our doors. You’ll play a key role in building a vibrant, connected and productive community by providing exceptional service, coordinating daily operations, team leadership and supporting the events and programs that enhance the member experience.

Who You Are

You’re a natural connector, warm, resourceful and genuinely curious about people. You take pride in creating an environment where others feel welcomed, supported and inspired. You thrive in social settings and understand that great communities are built through meaningful daily interactions, not just big moments.

You balance hospitality and operations effortlessly, equally comfortable ensuring members have a seamless experience and dealing with an unexpected operational issue arising. You bring a sense of calm organization to a fast-paced environment and handle changes with poise, empathy and follow-through.

You’re the kind of person who notices details, takes initiative before being asked and rolls up your selves to problem solve. You value collaboration and communication, knowing that the best member experiences come from teamwork, consistency and care.

Core Duties & Responsibilities

General

• Ability to create and maintain a positive working environment;
• Greeting guests and informing members upon guest arrival;
• Maintaining a consistent presence at the front desk;
• Maintaining the necessary level of building and office security;
• Support the touring of new members as required;
• Opening and closing procedures for the office;
• Providing a gracious arrival experience for our Pavilion members;
• Support our Community Manager with membership recruiting, conducting tours, executing sales and onboarding;
• Supporting members with tasks and local area knowledge; and
• Supporting the other Pavilion team members on daily tasks and events.
• Ensure all coworking areas, meeting rooms, and common spaces are clean, orderly, and presentation-ready
• Perform routine cleaning tasks such as dusting, sweeping, mopping and vacuuming floors;
• Empty trash and ensure proper disposal of waste and recycling;
• Ensure windows, glass partitions and mirrors are regularly cleaned;
• Clean and sanitize kitchen areas, including countertops, sinks and appliances;
• Clean and sanitize restrooms, including toilets, sinks and mirrors;
• Conduct regular walkthroughs to identify and resolve issues proactively.

Maintenance & Repairs

• Perform minor repairs (e.g., lighting, furniture, fixtures, equipment).
• Coordinate with external vendors for specialized maintenance (HVAC, electrical, plumbing);
• Maintain inventory of cleaning supplies and equipment, notify management when supplies need to be replenished;
• Track and document maintenance activities to ensure accountability.

Safety & Compliance

• Conduct routine safety checks, including fire exits, alarms, and emergency equipment.
• Ensure compliance with health, safety, and building standards.
• Report and elevate any potential hazards.

Member Experience Support

• Respond to space-related requests and incidents promptly and professionally;
• Assist with regular administrative tasks including emails, booking members, checking in guests and answering phone calls or intercom;
• Collaborate with Community Managers to support member comfort and satisfaction;
• Maintain supply stock (cleaning, office, safety) to avoid shortages.

Facility Operations

• Monitor building systems (lighting, climate control, access systems);
• Assist in set-ups and resets for events or meetings;
• Support space optimization initiatives and sustainability efforts.

In addition to these qualities, you possess:

• 2 to 4 years of experience in hospitality, customer experience or community management.
• Previous experience in a coworking environment is an asset.
• Demonstrated ability to manage relationships, operational coordination and engagement.
• Proficient in Google Workspace applications as well as Microsoft and Adobe. Willingness to learn new software as needed.
• Excellent verbal and written communication skills and fluency in English.
• Positive attitude and willingness to learn.
• Adaptable and flexible, able to work in a fast paced environment, both independently and as part of a larger team.
• Solutions oriented approach with superior time management, multitasking and prioritization abilities.
• Eligible to work in Canada (Canadian Citizen, Permanent Resident or valid working visa) required.

Total Compensation Package

• Base Annual Compensation, with a range of $48,000.00 – $55,000.00. depending on experience and qualifications.
• Vacation & Time Off Package.
• Extended Health & Dental Benefits upon successful completion of a mandatory 3 month probationary period.

The Alabaster Group of Companies is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our Corporate Operations Team at [e-mail].