Front Desk Associate

ECP CANADA OPERATIONS LP; Sherwood Park; On-site; CAD 21,000 - 25,000; Part time

Benefits offered by this job

Health benefits

Paid time off

Free Black Card membership

Exercise incentives

Job summary

Planet Fitness in Sherwood Park, AB is seeking a Front Desk Associate to deliver friendly service, manage member check-ins and assist with payments and promotions. The role requires a high school diploma or equivalent and experience in customer service, preferably in fitness, with a rotating part-time schedule.

Open weekdays and weekends with varied hours; benefits include health coverage for eligible positions, paid time off, and a free Black Card membership with incentives for fitness

Qualifications

• 18 years old or older.
• High school diploma or equivalent required.
• Six months face-to-face customer service in retail or 1 year fitness experience preferred.

Responsibilities

• Welcome and assist members in a confident, professional, friendly manner.
• Anticipate needs, respond promptly and acknowledge all members.
• Answer calls promptly and knowledgeably with accurate information.
• Resolve customer concerns using problem-solving skills for a pleasant experience.
• Maintain club cleanliness for up to 50% of the shift.
• Provide fast, accurate service in a busy retail setting.
• Handle payments, give change and receipts to customers.
• Promote products and promotions to drive revenue.
• Answer questions and explain policies clearly and courteously.

Skills

Ability to multitask

Strong work ethic

Self-starter

Flexible schedule

Customer service

Energetic

Education

High school diploma or equivalent

Job description

Job DetailsJob Location: Sherwood Park - Sherwood Park, AB T8H 0T5Position Type: Part TimeEducation Level: High School or EquivalentTravel Percentage: NegligibleJob Shift: Rotating ScheduleJob Category: Customer ServiceFront Desk Associate

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties and Responsibilities:

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Minimum Skills

• Ability to manage multiple responsibilities
• Solid work ethic with strong decision‑making, problem resolution skills
• Self‑starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Superior customer service skills, preferably in the fitness industry.
• Hard working, enthusiastic and energetic!

Minimum Qualifications

• 18 years old or older
• A High School Diploma Or Equivalent required
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Physical Requirements

• Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Hours (Initial training hours may vary as well as when the needs of the facility change.)

Discuss your availability with the Hiring Manager and/or notate it on your application. Weekday and/or Weekend Hours based on club needs. Open or flexible availability is a plus.

Club Hours: Monday-Thursdays, 5am-11pm, Fridays 5am - 9pm, Weekends, 7am-7pm

Benefits

• Competitive Salary
• Company contribution towards health benefits (Applicable for Full Time Positions)
• Paid Time Off benefits (Applicable for Full Time Positions)
• Free Black Card membership and fun exercise incentives

Planet Fitness is an Equal Opportunity Employer Qualifications