Front Desk Associate

ECP CANADA OPERATIONS LP; Abbotsford; On-site; CAD 21,000 - 30,000; Part time

Benefits offered by this job

Competitive Salary

Health benefits (FT)

Paid Time Off (FT)

Free Black Card membership

Job summary

Planet Fitness in Abbotsford, BC is seeking a part-time Front Desk Associate to warmly welcome members, assist with inquiries, and help maintain a clean, upbeat club environment. You will handle payments and promote memberships and promotions.

The role requires at least a high school diploma and some customer service experience, with weekday and weekend early morning availability. Compensation starts at $18.25 per hour with a schedule that includes mornings.

Qualifications

• Must be 18 years old or older.
• High School Diploma or equivalent required.
• Six months face-to-face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Skills

Customer Service

Communication

Problem Solving

Multi-tasking

Team Player

Flexible Schedule

Education

High School Diploma

Tools

POS System

Job description

Job Details: Job Location: Abbotsford - Abbotsford, BC V2S 3N7 Position Type: Part Time Education Level: High School or Equivalent Salary Range: $18.25 - $18.25 Hourly Travel Percentage: Negligible Job Shift: Opener / Mornings Job Category: Customer Service Front Desk Associate

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates.

Essential Duties and Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Minimum Skills

• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making, problem resolution skills
• Self-starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Superior customer service skills, preferably in the fitness industry.
• Hard working, enthusiastic and energetic!

Minimum Qualifications

• 18 years old or older
• A High School Diploma Or Equivalent required
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Hours (Initial training hours may vary as well as when the needs of the facility change.)

• Discuss your availability with the Hiring Manager and/or notate it on your application.
• Weekday and/or Weekend Hours based on club needs.
• Open or flexible availability is a plus.

• Monday: 4:45am - 12:00pm
• Tuesday: 4:45am - 12:00pm
• Wednesday: 4:45am - 12:00pm
• Thursday: 4:45am - 12:00pm
• Friday: 4:45am - 12:00pm
• Saturday: 6:45am - 2:00pm
• Sunday: 6:45am - 2:00pm

Benefits

• Competitive Salary
• Company contribution towards health benefits (Applicable for Full Time Positions)
• Paid Time Off benefits (Applicable for Full Time Positions)
• Free Black Card membership and fun exercise incentives

Planet Fitness is an Equal Opportunity Employer

Qualifications