Front Desk Associate

Planet Fitness; Abbotsford; On-site; CAD 21,000 - 30,000; Part time

Benefits offered by this job

Competitive Salary

Company health benefits (Full Time)

Paid Time Off (Full Time)

Free Black Card membership

Job summary

Planet Fitness in Abbotsford, BC is seeking part-time Front Desk Associates to welcome members and support daily operations. The role requires 18+ with a High School diploma or equivalent, and offers an hourly wage of $18.25 with varied shifts in the morning opener schedule.

The position emphasizes friendly member service, accurate payments, product promotions, and maintaining a clean club environment while working in a fast-paced retail setting.

Qualifications

• High school diploma or equivalent required.
• Six months face-to-face customer service in retail or 1 year fitness experience preferred.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Anticipate members' needs and respond promptly.
• Provide telephone service, answer calls knowledgeably and accurately.
• Resolve customer concerns with strong problem-solving skills.
• Maintain club cleanliness for up to 50% of the shift.
• Process payments and issue receipts accurately.
• Promote products and special promotions to customers.
• Answer questions about policies and procedures clearly and courteously.

Skills

Multitasking

Decision-making

Problem solving

Self-starter

Flexible schedule

Customer service

Education

High School Diploma

Job description

Job Details: Job Location: Abbotsford - Abbotsford, BC V2S 3N7 Position Type: Part Time Education Level: High School or Equivalent Salary Range: $18.25 - $18.25 Hourly Travel Percentage: Negligible Job Shift: Opener / Mornings Job Category: Customer Service Front Desk Associate

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates.

Essential Duties and Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Minimum Skills

• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making, problem resolution skills
• Self-starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Superior customer service skills, preferably in the fitness industry.
• Hard working, enthusiastic and energetic!

Minimum Qualifications

• 18 years old or older
• A High School Diploma Or Equivalent required
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Hours (Initial training hours may vary as well as when the needs of the facility change.)

• Discuss your availability with the Hiring Manager and/or notate it on your application.
• Weekday and/or Weekend Hours based on club needs.
• Open or flexible availability is a plus.

• Monday: 4:45am - 12:00pm
• Tuesday: 4:45am - 12:00pm
• Wednesday: 4:45am - 12:00pm
• Thursday: 4:45am - 12:00pm
• Friday: 4:45am - 12:00pm
• Saturday: 6:45am - 2:00pm
• Sunday: 6:45am - 2:00pm

Benefits

• Competitive Salary
• Company contribution towards health benefits (Applicable for Full Time Positions)
• Paid Time Off benefits (Applicable for Full Time Positions)
• Free Black Card membership and fun exercise incentives

Planet Fitness is an Equal Opportunity Employer

Qualifications