Front Desk Assistant

ADP, Inc.; Surrey; On-site; CAD 28,000 - 33,000; Full time

Benefits offered by this job

Monthly team performance bonuses

Free healthcare for family

401(k) with employer match

3 weeks paid time off

On-the-job growth opportunities

Job summary

AFC Urgent Care - Orchards is looking for a Medical Front Desk Receptionist to enhance patient experience. In this vital role, you will greet patients warmly, guide them through the check-in process, and manage administrative tasks efficiently.

You will be at the heart of the clinic, ensuring smooth operations and managing communications. This full-time position offers competitive pay, bonuses, and opportunities for professional growth.

Qualifications

• At least 1 year of people-facing customer service experience.
• At least 1 year of experience with medical administrative duties preferred.
• Solid computer skills and comfortable learning new systems.
• Knowledge of medical terminology is a big plus.

Responsibilities

• Welcome patients with a warm, friendly attitude.
• Guide patients through check-in, ensuring all forms are completed.
• Verify insurance details quickly and confidently.
• Complete the checkout process, organizing and scanning medical records.
• Manage incoming phone calls, answering questions or routing them.
• Stay on top of emails and faxes, ensuring all requests are handled.
• Handle cash drawer duties with precision and accountability.
• Keep the front desk and lobby area clean and ready.
• Support the clinic team and take on other tasks as assigned.

Skills

Customer service experience

Medical administrative duties

Solid computer skills

Knowledge of medical terminology

Job description

**WE DO URGENT CARE DIFFERENTLY - Come See How!**

At AFC Urgent Care - Orchards, we’re redefining what healthcare feels like—for patients and for the people who make it happen. We move fast, work smart, and support each other every step of the way. We’re a tight-knit team that gets the job done and has fun doing it!

As we continue to grow, we’re looking for a Medical Front Desk Receptionist to be the welcoming face of our clinic. If you’re highly organized, great with people, and ready to make a meaningful impact from the moment patients walk through the door, this could be the right fit for you.

WHY YOU'LL LOVE IT HERE

• A Culture That Actually Cares: teammates who've got your back, leaders who listen, and zero bureaucracy. We believe in collaboration, not competition!
• Team Performance Bonus: when the clinic thrives, you share in the success! Monthly performance bonuses = more than just a pat on the back
• Learn. Grow. Level Up: want to expand your skills? We offer a Medical Assistant Apprenticeship Program – paid for by us if you’re ready to grow!

WHAT YOU'LL DO

As the go-to person at the front desk, you’ll be a key part of creating a smooth, welcoming experience for every patient who walks through our doors. Your day will be full of variety, meaningful interactions, and the kind of fast-paced environment that keeps things exciting. Here’s what you’ll take on:

• Welcome patients with a warm, friendly attitude that sets the tone for their entire visit
• Guide patients through check-in, ensuring all forms are completed and entered accurately into our EMR system
• Verify insurance details quickly and confidently, making sure patients understand their coverage and any payment due at time of service
• Complete the checkout process, organizing and scanning medical records and providing patients with necessary documentation
• Manage incoming phone calls, answering questions or routing them to the right team member without missing a beat
• Stay on top of emails and faxes, ensuring all requests are handled promptly and accurately
• Handle cash drawer duties, from setup to end-of-day closeout, with precision and accountability
• Keep our front desk and lobby area clean, calm, and ready, including disinfecting between patients to ensure a safe and welcoming space
• Jump in where needed, supporting the clinic team and taking on other tasks as assigned by the Clinic Manager

SCHEDULES THAT WORK FOR LIFE

Full-Time ~36-40 hours/week | Set Shifts = No Guessing Game

• Just one on-call shift per month (and you get to choose the day!)

LOCATION

AFC Urgent Care - Orchards

WHAT WE'RE LOOKING FOR

We want driven, friendly, and detail-orientedMedical Receptionists who bring positive energy and put patients first. Must also be calm under pressure, thrive in a fast-paced setting and be willing to wear multiple hats.

You’ll Need:

• At least 1 year of people-facing customer service experience, required
• At least 1 year of experience with medical administrative duties, preferred
• Solid computer skills and comfortable learning new systems
• Knowledge of medical terminology is a big plus

PAY & PERKS

• $20-24/hr (based on experience)
• Monthly team performance bonuses
• Free healthcare for you and your family through AFC
• 401(k) with 3% employer match after 1 year
• 3 weeks of paid time off
• On-the-job growth & training opportunities
• Supportive, non-toxic work culture that celebrates wins!

OUR CORE VALUES

• Commitment - Commitments are clearly made and met
• Health - Healthy living for everyone is promoted through sustainable and responsible behaviors
• Excellence - Excellence in everything we do
• Celebrate - Celebrate wins - both small and large
• Trust - Trust builds teamwork through vulnerability and respect

Excellent attendance is required! Consistent, dependable, and predictable attendance is crucial to providing timely and quality patient care. We require all of our staff to adhere to our attendance standards, as consistent staffing supports the best care for our patients and work-balance for our teams.

SAFETY & WELLBEING

• Alcohol and Drug-Free Policy: We are an alcohol and drug-free workplace, including THC. Offers are contingent on the successful completion of background checks and drug screenings that include screening for THC. In the event of testing positive a job offer may be rescinded.
• EEO: AFC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.