Front Desk Agent - Metcalfe Hotel

Gray Collection; Montreal (administrative region); Hybrid; CAD 42,000 - 62,000; Full time

Job summary

Gray Collection is seeking a Front Desk Associate to ensure guest satisfaction with a warm, professional touch. You will manage arrivals/departures, handle payments securely, and coordinate with concierge services to share local attractions.

Ideal candidates show strong communication in French and English, a can-do attitude, and a solid grasp of guest relations in a dynamic hotel setting. This is a full-time on-site role requiring flexible hours.

Qualifications

• Hospitality education is considered an asset.
• Minimum of one year of customer service experience.
• Knowledge of Opera Cloud hotel management system is an asset.
• Good knowledge of Microsoft Office Suite.
• Familiarity with the local area and attractions.
• Excellent organizational and prioritization skills.
• Strong sense of responsibility and initiative.
• Team-oriented and collaborative mindset.
• Creative and enthusiastic problem-solving approach.
• Flexible availability including days, evenings and weekends.
• Professional appearance and strong communication in French and English.

Responsibilities

• Provide a warm and welcoming experience for guests.
• Manage administrative and service aspects of guest arrivals and departures.
• Handle cash transactions and securely enter confidential credit card information into the system.
• Answer telephone calls and direct them to the appropriate department.
• Follow up efficiently on guest requests and inquiries.
• Provide information about local attractions with the concierge team.
• Work with the front office team to exceed guest expectations.
• Respond to guest requests with enthusiasm and professionalism.
• Exercise discretion and maintain guest confidentiality.

Skills

Communication skills

Bilingual (French/English)

Team player

Attention to detail

Customer service

Organization

Initiative

Education

Hospitality education (asset)

Tools

Opera Cloud

Microsoft Office Suite

Job description

Under the supervision of the Front Desk Manager, the ideal candidate has a natural talent for hospitality and is driven by guest satisfaction. They are detail-oriented by nature, and their strong analytical skills enable them to ensure the sound financial management of the property. The successful candidate enjoys working in a dynamic and sometimes unpredictable environment where creativity and initiative are valuable assets. Warm, professional, and approachable, they foster positive guest interactions and promote effective communication with both internal and external departments.

RESPONSIBILITIES:

• Provide a warm and welcoming experience for guests;
• Manage the administrative and service aspects of guest arrivals and departures;
• Handle cash transactions, process payments, and securely enter confidential credit card information into the system;
• Answer telephone calls and direct them to the appropriate department based on guest needs;
• Follow up efficiently on guest requests and inquiries;
• Provide information about local attractions and regional activities in collaboration with the property's concierge team;
• Work closely with the entire front office team to identify and exceed guest expectations;
• Respond to all guest requests with enthusiasm and professionalism;
• Exercise discretion and maintain guest confidentiality at all times.

QUALIFICATIONS:

• Hospitality education, considered an asset;
• Minimum of one (1) year of customer service experience;
• Knowledge of a hotel management system (Opera Cloud, an asset);
• Good knowledge of Microsoft Office Suite;
• Familiarity with the surrounding area and local tourist attractions;
• Excellent organizational and prioritization skills;
• Strong sense of responsibility and initiative;
• Team-oriented mindset and ability to thrive in a collaborative environment;
• Creative and enthusiastic approach to problem-solving;
• Flexible availability (days, evenings, and weekends);
• Professional appearance;
• Excellent communication skills in both French and English, spoken and written.