Front Desk Agent

Coast Hotels; Victoria; On-site; CAD 32,000 - 42,000; Full time

Job summary

Coast Hotels Limited in Victoria, BC is seeking a Front Desk Agent to deliver superb guest service, support front office operations, and contribute to the hotel's overall success by ensuring smooth check-in/check-out and attentive problem resolution. Responsibilities include handling guest concerns, assisting with group arrivals, managing cash and payment transactions, data entry, and preparing reports.

The role requires a professional appearance, strong communication, and a willingness to work

Qualifications

• Minimum 1 year experience in similar position preferred.
• Advanced communication, interpersonal, and customer service skills.
• Technical aptitude.
• Beginner level in the use of MS Office Suite.

Responsibilities

• Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage.
• Follows established procedures and policies when completing tasks.
• Receives, sorts and distributes incoming mail.
• Prepares and sends courier packages and ensures accurate billing and records.
• Orders office supplies and maintains inventory levels.
• Acts as an Ambassador for Coast, including greeting guests and handling basic inquiries.
• Demonstrates a customer service attitude with internal/external contacts.
• Provides basic data entry and transaction handling service for the Front Office.
• Inputs data accurately into the appropriate database.
• Produces statistics and reports on the data as per standard formats.
• Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up.
• Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit.
• Handles cash, cheques, credit and debit card transactions in accordance with hotel policies.
• Other duties as required.

Skills

Customer service

Cash handling

Interpersonal skills

Communication

Time management

Professional appearance

Education

Secondary School Diploma

Tools

MS Office Suite

Job description

The Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office.

Responsibilities:

• Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage
• Follows established procedures and policies when completing tasks
• Receives, sorts and distributes incoming mail
• Prepares and sends courier packages and ensures accurate billing and records
• Orders office supplies and maintains inventory levels
• Acts as an Ambassador for Coast, including greeting guests and handling basic inquiries
• Demonstrates a customer service attitude with internal/external contacts
• Provides basic data entry and transaction handling service for the Front Office
• Inputs data accurately into the appropriate database
• Produces statistics and reports on the data as per standard formats
• Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up
• Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit
• Handles cash, cheques, credit and debit card transactions in accordance with hotel policies
• Other duties as required

Skills/Knowledge/Experience:

• Minimum 1 year experience in similar position preferred
• Secondary School Diploma
• Advanced communication, interpersonal, and customer service skills
• Technical aptitude
• Beginner level in the use of MS Office Suite
• Professional appearance and attitude
• Bondable
• Exemplifies Coast’s core values and enjoys working in a culture of accountability
• Able to work a flexible schedule which includes evenings, weekends and some nights