Front Desk Agent

InnVest Hotels; Markham; On-site; CAD 40,000 - 52,000; Full time

Job summary

InnVest Hotels in Markham, Canada, is seeking a Guest Service Representative to create a welcoming environment, register guests, assign rooms, and handle special requests with professionalism.

The role requires coordination with housekeeping, handling reservations, posting charges, and supporting multiple departments to ensure outstanding guest experiences. Some college in Hospitality preferred; day, evening and night shifts are required.

Qualifications

• Must have strong English written and verbal communication.
• Solid organizational, interpersonal and administrative skills.
• Familiarity with computerized front desk systems is preferred.
• Demonstrated knowledge of guest service and a desire to exceed guest expectations.
• Professional work ethic and appearance are essential.
• Availability to work day, evening and night shifts, including weekends and holidays.

Responsibilities

• Create a welcoming environment for guests.
• Register guests and assign rooms, accommodating special requests whenever possible.
• Complete pre-registration and blocking of rooms for reservations and arrivals.
• Understand and adhere to cash-handling policies and procedures.
• Coordinate room status updates with housekeeping.
• Post charges to guest accounts and maintain ledgers.
• Work with all hotel departments to improve service delivery.
• Ensure lobby and work areas are tidy and safe.

Skills

English communication

Organizational skills

Computerized systems

Guest service excellence

Professional work ethic

Flexible shifts

Education

Some college or better in Hospitality and Resort Management

High school diploma or equivalent

Job description

The duties and responsibilities for the Guest Service Representative include, but are not limited to the following:

• Create a welcoming environment for our guests.
• Register guests and assign rooms, accommodating special requests whenever possible.
• Complete pre-registration and blocking of rooms for reservations/guest arrival.
• Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
• Understand room status and room status tracking.
• Know room locations, types of rooms available, and room rates.
• Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.
• Process guest check-outs.
• Post and file all charges to guest, master, and city ledger accounts.
• Work closely with all hotel departments to improve service delivery and efficiency.
• Coordinate guestroom maintenance work with the engineering and maintenance division.
• Report any unusual occurrences or requests to the manager or supervisor.
• Know all safety and emergency procedures, is aware of accident prevention policies.
• Ensure the work environment is tidy and well organized at all times (lobby).
• Adhere to all health and safety guidelines and standards.

COMPETENCIES WE ARE SEEKING:

• Excellent written and verbal communication skills in English
• Excellent organizational, interpersonal and administration skills
• Proficient or familiar with computerized systems
• Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
• Present a high degree of professional work ethic and image
• High school graduate or equivalent
• Availability to work day, evening and night shifts any day of the week including weekends and holidays

Qualifications

Education

Required

Some college or better in Hospitality and Resort Management or related field.