Front Desk Agent

Grey Eagle Resort & Casino; Calgary; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to join their dynamic team in Calgary. This role involves providing exceptional service to guests in a fast-paced environment while adhering to quality standards. Ideal candidates will have a background in hospitality, strong customer service skills, and the ability to work flexible hours. With opportunities for career growth and a commitment to diversity, this position is perfect for motivated individuals looking to make a difference in the hospitality sector.

Benefits

Competitive Salaries

Career Growth Opportunities

Benefits Package

Qualifications

• Minimum 2 years experience in full-service hotel.
• Fluency in English; multiple languages are an asset.

Responsibilities

• Provide efficient and courteous service to guests.
• Operate according to policies and quality standards.

Skills

Customer Service Skills

Computer Knowledge

Reservations System Knowledge

Ability to Work Independently

Fluency in English

Education

Diploma in Hospitality

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Micros OPERA PMS

Job description

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Come... Enjoy... Work in a fast paced, dynamic environment. Located on the Tsuut’ina First Nation, Grey Eagle Resort & Casino is Calgary’s number one entertainment facility. We are looking for talented, energetic and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits and opportunities to grow your career.

Position Overview

Under the direction of the Front Office Manager and/or Front Office Supervisor, the Front Desk Agent is to provide efficient and courteous service to each guest and operate according to the policies, procedures, quality standards and services established by the management team for the satisfaction of all internal and external guests. Must be willing to work shifts and weekends if required and be able to work rapidly during busy periods while remaining calm and professional.

Education And Experience

• Must have minimum 2 years-experience in full-service hotel.
• Must have minimum 2 years of computer knowledge and working with Microsoft Word, Excel, Outlook and Explorer.
• Experience with Micros OPERA PMS system is an asset.
• Diploma in Hospitality or equivalent.
• Standard First Aid.
  
  

Knowledge, Skills And Abilities

• Working knowledge of reservations system to perform taking reservations, dupe checks, non-guaranteed cancellations, claimed reservations, setting the house statistics, etc.
• Able to work independently as well as with a team.
• Strong customer service skills.
• Must be 19 years of age or older.
• Work within a 24/7 operation with ability to work flexible hours when required (days, evening, nights, weekends and holidays).
• Willing to submit to a criminal record check with results acceptable to the organization, standards and position.
• Must have employment eligibility in Canada
• Must be fluent in English. Fluency in multiple languages is considered an asset.
• Knowledge of the area and surrounding attractions
  
  

We thank all applicants, however, only those considered for an interview will be contacted.No phone calls please.

• Priority will be given to Tsuut'ina Nation members.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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