Front Desk Agent

Concord Hospitality Enterprises; Calgary; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a vibrant and inclusive team at a leading hotel in Calgary! As a Front Desk Agent, you will play a crucial role in delivering exceptional guest experiences. This position offers a dynamic work environment where your friendly demeanor and problem-solving skills will shine. Enjoy competitive wages, comprehensive benefits, and opportunities for personal and professional growth. If you're passionate about hospitality and ready to make a difference, this is the perfect opportunity for you!

Benefits

Comprehensive benefits

Training and development

Career growth opportunities

Qualifications

• Minimum one year of experience in a similar hotel role.
• Graduate from a hospitality or tourism program.

Responsibilities

• Provide high-quality service to guests and staff.
• Handle guest issues and requests promptly and effectively.

Skills

Customer Service

Problem-Solving

Communication

Teamwork

Education

Hospitality or Tourism Degree

Job description

We are hiring a Front Desk Agent!

Who We Are

At the Element by Westin Calgary Downtown, we believe our employees are the heart and soul of our guest experience. We are committed to fostering a culture of inclusivity, innovation, and personal growth. Join our dynamic environment that values sustainability, wellness, diversity, and a passion for excellence.

Our hotel features an extensive fitness center, healthy breakfast options, and the explore-ready Bikes to Borrow program. We are pet-friendly, with suites that have fully equipped kitchens, ideal for longer stays. In our lobby, enjoy Wander Café, and on the 12th floor, Bow & Bend, our signature restaurant and lounge with a scenic rooftop patio.

Are you ready to join a fresh, fun team?

We are looking for warm, friendly, courteous, and professional Front Desk Agents. As the hub of the hotel, your role is key to the guest experience. Your proactive, responsive, and caring nature will make a difference. If you enjoy engaging with others and have a winning personality, we want to meet you!

Key Responsibilities

1. Provide high-quality service to guests and staff, setting a positive example.
2. Handle guest issues and requests promptly and effectively.
3. Check guests in and out efficiently and courteously.
4. Post charges, compute bills, and handle payments following cash handling procedures.
5. Manage guest mail and messages per procedures.
6. Be knowledgeable about Marriott Bonvoy rewards and promotions.
7. Know hotel amenities, room locations, rates, and selling strategies.
8. Process reservation requests efficiently.
9. Answer the switchboard following proper etiquette.
10. Handle room blocking and special requests.
11. Manage safe deposit boxes per procedures.
12. Maintain a clean and presentable lobby and desk area.
13. Handle wake-up requests properly.
14. Open and close shifts, including cash drops.
15. Log pertinent information for incoming staff and management.
16. Be familiar with emergency procedures.
17. Practice safety standards at all times.

Candidate Profile

• Minimum one year of experience in a similar hotel.
• Hospitality or Tourism degree or program graduate.
• Reliable, punctual, approachable, with a strong safety commitment.
• Dedicated to providing excellent guest experiences.
• Strong problem-solving skills.
• Ability to work under pressure in a fast-paced environment.
• Excellent communicator, team player.
• Flexible to work various shifts, including mornings, evenings, weekends, and holidays.
• Physically capable of standing, sitting, walking, and lifting up to 40 pounds.

Benefits

Competitive wages, comprehensive benefits, training, development, and career growth opportunities. We celebrate hard work and dedication, fostering a supportive and diverse work environment.

Our Values

Quality, Integrity, Community, Profitability, and FUN! Join us if you're a proven achiever seeking a culture-rich, award-winning company in a thriving location.

Apply today!