Front Desk Agent Part-Time

Coast Hotels; Calgary; On-site; CAD 30,000 - 60,000; Part time

Job summary

Ein innovatives Hotel sucht einen engagierten Front Desk Agent, der die Gäste mit hervorragendem Kundenservice begeistert. In dieser Teilzeitposition sind Sie für die Unterstützung des Front Office verantwortlich, einschließlich Check-in und Check-out, der Bearbeitung von Anfragen und der Verwaltung von administrativen Aufgaben. Sie arbeiten in einem dynamischen Umfeld, das Flexibilität und Teamarbeit erfordert. Wenn Sie eine Leidenschaft für Gastfreundschaft haben und in einem positiven Teamumfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens 1 Jahr Erfahrung in einer ähnlichen Position.
• Fortgeschrittene Kommunikations- und Kundenservicefähigkeiten.

Responsibilities

• Bereitstellung von Kundenservice und administrative Unterstützung an der Rezeption.
• Verwaltung von Check-in und Check-out von Gästen.

Skills

Kundenservice

Kommunikationsfähigkeiten

MS Office Suite

Interpersonelle Fähigkeiten

Technische Eignung

Education

Sekundarschulabschluss

Job description

610 4 Ave SW, Calgary, AB T2P 0K1, Canada Req #1777

Thursday, May 8, 2025

The Front Desk Agent Part-Time will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office.

Responsibilities:

• Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage
• Follows established procedures and policies when completing tasks
• Receives, sorts and distributes incoming mail
• Prepares and sends courier packages and ensures accurate billing and records
• Orders office supplies and maintains inventory levels
• Acts as an Ambassador for Coast, including greeting guests and handling basic inquiries
• Demonstrates a customer service attitude with internal/external contacts
• Provides basic data entry and transaction handling service for the Front Office
• Inputs data accurately into the appropriate database
• Produces statistics and reports on the data as per standard formats
• Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up
• Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit
  
• Handles cash, cheques, credit and debit card transactions in accordance with hotel policies
• Other duties as required

Skills/Knowledge/Experience:

• Minimum 1 year experience in similar position preferred
• Secondary School Diploma
• Advanced communication, interpersonal, and customer service skills
• Technical aptitude
• Beginner level in the use of MS Office Suite
• Professional appearance and attitude
• Bondable
• Exemplifies Coast’s core values and enjoys working in a culture of accountability
• Able to work a flexible schedule which includes evenings, weekends and some nights
• Pay Type Hourly

This posting is inactive.