Front Desk Agent

Concord Hospitality Enterprises; Calgary; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a friendly and professional Front Desk Agent to join their dynamic team. This engaging role involves ensuring exceptional guest experiences through personalized service, efficient check-ins, and effective problem-solving. With a focus on inclusivity and personal growth, the company offers a supportive environment where your contributions will be valued. If you thrive in a fast-paced setting and are dedicated to guest satisfaction, this opportunity is perfect for you. Join a culture that celebrates achievement and fosters career development while working in a vibrant hotel atmosphere.

Benefits

Comprehensive Benefits

Training and Development

Career Growth Opportunities

Competitive Wages

Qualifications

• Minimum one year of experience in a hotel role.
• Hospitality or Tourism degree or equivalent qualification.

Responsibilities

• Provide exceptional service to guests and team members.
• Handle guest check-ins and check-outs efficiently.
• Manage guest mail, messages, and special requests.

Skills

Customer Service

Problem Solving

Communication Skills

Teamwork

Time Management

Education

Hospitality Degree

Tourism Degree

Job description

Join to apply for the Front Desk Agent role at Concord Hospitality Enterprises

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Who We Are

At the Element by Westin Calgary Downtown, we believe our employees are the heart and soul of our guest experience. We are committed to fostering a culture of inclusivity, innovation, and personal growth. Our hotel features amenities like an extensive fitness center, healthy breakfast options, and a Bikes to Borrow program. We are pet-friendly and offer suites with fully equipped kitchens, ideal for longer stays. Our lobby hosts Wander Café, and the 12th floor features Bow & Bend, a rooftop restaurant and lounge.

Are you ready to join a fun, dynamic team committed to providing personalized experiences?

Who are we looking for?

We seek warm, friendly, courteous, and professional Front Desk Agents. As the hub of the hotel, you will be responsible for guest check-ins and check-outs, handling guest requests, and ensuring a high level of service. Your proactive, responsive, and caring attitude will make a significant difference. If you enjoy engaging with others and have a friendly personality and strong sense of responsibility, we want to hear from you!

Key Responsibilities

• Provide exceptional service to guests and team members, setting a positive example.
• Handle guest issues and requests promptly and effectively.
• Check guests in and out efficiently and courteously.
• Post charges, compute bills, and handle payments following procedures.
• Manage guest mail and messages.
• Be knowledgeable about Marriott Bonvoy rewards and promotions.
• Know hotel amenities, room locations, rates, and selling strategies.
• Take reservations and handle special requests.
• Operate the switchboard professionally.
• Manage safe deposit boxes and keep the lobby area tidy.
• Handle wake-up calls and shift changes, including cash drops.
• Log pertinent information and understand emergency procedures.
• Practice safety standards consistently.

Candidate Requirements

• Minimum one year of experience in a similar hotel role.
• Hospitality or Tourism degree or equivalent qualification.
• Reliable, punctual, approachable, and safety-conscious.
• Dedicated to guest satisfaction and problem-solving.
• Ability to work under pressure in a fast-paced environment.
• Excellent communication skills and team-oriented mindset.
• Availability to work various shifts, including mornings, evenings, weekends, and holidays.
• Physical ability to stand, walk, and lift up to 40 pounds.

Benefits

Competitive wages, comprehensive benefits, training, development, and career growth opportunities. We celebrate achievement and dedication, fostering a harmonious, diverse, and customer-focused environment.

Join Our Culture

At Concord Hospitality, we prioritize our associates’ growth through training and a supportive culture. Our values include Quality, Integrity, Community, Profitability, and Fun. If you are a proven achiever seeking a rewarding, culture-rich environment, apply today!