Front Desk Agent

Concord Hospitality Enterprises; Calgary; Hybrid; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Benefits package

Training and development opportunities

Career advancement opportunities

Job summary

Element by Westin Calgary Downtown is seeking a friendly Front Desk Agent to warmly welcome guests, manage check-ins/outs, and provide exceptional service. You will respond to inquiries, handle reservations, and collaborate with housekeeping and other departments to ensure memorable stays in a fast-paced environment.

The ideal candidate has guest service experience, strong communication skills, and a professional, customer‑centric attitude.

Qualifications

• Previous Front Desk or guest services experience is preferred.
• Excellent interpersonal and communication skills.
• Friendly, approachable and confident with guests.
• Strong organizational abilities and attention to detail.

Responsibilities

• Welcome guests with a warm, professional demeanor.
• Handle arrivals, departures, and reservations with accuracy.
• Respond to inquiries and resolve issues promptly.
• Provide information on hotel amenities, local attractions, and dining.
• Answer calls and emails per brand standards.
• Process bookings, modifications, cancellations, and upgrades.
• Maintain accurate guest records and cash handling.
• Coordinate with housekeeping and other departments to fulfill requests.
• Maintain a clean and welcoming front desk area.
• Assist with administrative tasks and daily shift duties.

Skills

Guest services

Communication skills

Multitasking

Computer proficiency

Team player

Tools

Hotel management systems

Job description

Description

Who we are:

At the Element by Westin Calgary Downtown, we believe our employees are the heart and soul of our guest experience. We are committed to fostering a culture of inclusivity, innovation, and personal growth. By joining our team, you’ll be part of a dynamic environment that values sustainability, wellness, diversity, and a passion for excellence.

Element by Westin Calgary Downtown is an all-suite hotel located in Calgary’s vibrant west-end focused on the wellness of our guests and associates alike, with features like an extensive fitness center, healthy breakfast options and our explore‑ready Bikes to Borrow program. Our pet‑friendly hotel offers suites with fully equipped kitchens, ideal for longer stay guests. In our lobby, you’ll find Wander Café, a relaxed and airy local hangout, while the 12th floor offers Bow & Bend, our signature restaurant and lounge featuring a scenic rooftop patio.

Who are we looking for?

We are seeking a friendly, professional, and service‑driven Front Desk Agent to join our team. As the first and last point of contact for our guests, you will play a vital role in creating memorable experiences through warm hospitality, efficient service, and genuine care.

The successful candidate is passionate about people, enjoys working in a fast‑paced environment, and takes pride in delivering exceptional service while representing the Element by Westin brand.

What will you do?

As a Front Desk Associate, you will:

• Welcome guests with a warm, genuine, and professional demeanor.
• Complete guest arrivals and departures efficiently while ensuring accuracy of reservations, billing, and payment processing.
• Respond to guest inquiries, requests, and concerns promptly and professionally, resolving issues whenever possible.
• Provide information about hotel amenities, local attractions, transportation, and dining recommendations.
• Answer incoming telephone calls and respond to emails in accordance with Element and Marriott brand standards.
• Process room reservations, modifications, cancellations, and upgrades.
• Maintain accurate guest records and cash handling procedures.
• Collaborate with Housekeeping, Maintenance, and other departments to ensure guest requests are fulfilled promptly.
• Maintain a clean, organized, and welcoming front desk and lobby environment.
• Follow all hotel safety, security, and emergency procedures.
• Assist with administrative tasks, reports, and daily shift responsibilities.
• Support fellow associates and contribute to a positive team culture.

WHAT WE ARE LOOKING FOR

• Previous Front Desk, Guest Services, or customer service experience is considered an asset.
• Hospitality or Marriott experience is preferred but not required.
• Passionate about creating memorable guest experiences.
• Excellent interpersonal and communication skills.
• Friendly, approachable, and confident interacting with guests from around the world.
• Strong organizational skills with excellent attention to detail.
• Comfortable multitasking and prioritizing in a fast‑paced environment.
• Proficient with computers and willing to learn hotel management systems.
• Professional appearance and positive attitude.
• Flexible availability, including mornings, evenings, weekends, and holidays

Benefits of Working for Concord Hospitality

Concord associates earn competitive wages and are eligible to enroll in our comprehensive benefits package. We offer training and development as well as career advancement opportunities. We thrive on reward and recognition and will provide associates with ample opportunities to shine within the company as well as within the brand.

Working for Concord Hospitality

Concord Hospitality invests in our associates by providing training and development at all levels. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built upon, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work‑like harmony, diversity, and our commitment to provide the best customer service and quality accommodations possible, in every market we exist.

Our cornerstones: Quality, Integrity, Community, Profitability and FUN!

If you are proven achiever, looking for a culture‑rich and award‑winning company, and you are ready to lead an amazing brand in a great and thriving location…we may be the perfect fit!

Source: Concord Hospitality