Valet Parking Attendant

Concord Hospitality Enterprises; Calgary; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Benefits package

Training and development

Career advancement opportunities

Job summary

Concord Hospitality Enterprises' Element by Westin Calgary Downtown is hiring Valet Parking Attendants to greet guests, park vehicles, assist with luggage, and provide exceptional service in a fast-paced luxury hotel setting.

Join a team dedicated to inclusivity, wellbeing, and guest satisfaction, with competitive wages, a comprehensive benefits package, and opportunities for training and career growth in a vibrant Calgary downtown location.

Qualifications

• Minimum 1 year of experience as a parking attendant or hotel valet.
• Class 5 driver’s license with a clean driving record.
• Ability to drive both manual and automatic transmissions.
• Excellent guest service, punctuality and reliability.
• Willingness to work mornings, evenings, weekends and holidays.
• Physically able to stand, walk, lift up to 40 pounds.

Responsibilities

• Greet guests and provide courteous service.
• Park and retrieve guest vehicles.
• Assist guests with luggage and special requests.
• Direct traffic in the parking area and maintain lobby cleanliness.
• Know hotel amenities and local attractions to assist guests.

Skills

Customer service

Communication

Teamwork

Safety minded

Tools

Class 5 driver’s license

Manual transmission

Job description

Description

We are hiring Valet Parking Attendants!

WHO WE ARE:

At the Element by Westin Calgary Downtown, we believe our employees are the heart and soul of our guest experience. We are committed to fostering a culture of inclusivity, innovation, and personal growth. By joining our team, you’ll be part of a dynamic environment that values sustainability, wellness, diversity, and a passion for excellence.

Element by Westin Calgary Downtown is an all-suite hotel located in Calgary’s vibrant west-end focused on the wellness of our guests and associates alike, with features like an extensive fitness center, healthy breakfast options and our explore-ready Bikes to Borrow program. Our pet-friendly hotel offers suites with fully equipped kitchens, ideal for longer stay guests. In our lobby, you’ll find Wander Café, a relaxed and airy local hangout, while the 12th floor offers Bow & Bend, our signature restaurant and lounge featuring a scenic rooftop patio.

Are you ready to join a fresh, fun team determined to provide meaningful, personalized experiences?

WHO are we looking for, you may ask?

We are in search of warm, friendly, courteous, and professional Valet Parking Attendants, responsible for greeting guests upon their arrival and providing customer service excellence by parking and retrieving guest vehicles and providing luggage service. If you enjoy engaging with others, have a winning personality and clean driver’s abstract, we want to meet you!

Key accountabilities include:

• Always provide the highest quality of service to our guests and associates alike.
• Accommodate guests by opening doors and assisting with luggage or other heavy items.
• Direct traffic in the parking area as needed and assist guests in entering and leaving the parking area.
• Collect and accurately label keys belonging to guests to ensure their proper return.
• Park guests' vehicles in predetermined areas within the parking lot, following all traffic laws.
• Operate vehicles safely and responsibility.
• Maintain lobby, front door, valet stand, and luggage room cleanliness and order.
• Market the entire hotel when rooming a guest.
• Maintain complete knowledge of hotel amenities and layout, local attractions, and airport transportation.
• Keep up to date on in-house groups and functions.
• Issue proper luggage tags, stores bags properly, cross-reference when issuing.
• Ensure deliveries/luggage are brought to correct rooms.
• Always demonstrate a readiness to help.
• Operate bell carts with care, so as not to damage property or cause injury.
• Able to accurately give directions and information regarding the immediate and metro areas.
• Demonstrate thorough knowledge of all emergency procedures.
• Practice safety standards at all times, leading by example.

WE WOULD LIKE TO KNOW, ARE YOU …

• An experienced professional with a minimum of one year of experience as a parking attendant in a similar operation or hotel property.
• Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, and a strong commitment to Safety.
• Someone who places priority on providing guests with the best possible experiences, going above and beyond to ensure total satisfaction and guest loyalty.
• Someone with a class 5 driver’s license and ability to drive both a manual and automatic transmission.
• The holder of a clean driver’s abstract.
• An exceptional problem-solver, knowing how to troubleshoot and resolve situations efficiently.
• Able to work well under pressure and enjoy a fast-paced environment.
• An excellent communicator who values teamwork and collaboration.
• Able to work a variety of shifts, including mornings, evenings, weekends and holidays.
• Physically able to frequently stand, sit, walk, bend, stoop, kneel, push, pull, crouch, and lift or carry objects up to 40 pounds or more.

Benefits of Working for Concord Hospitality

Concord associates earn competitive wages and are eligible to enroll in our comprehensive benefits package. We offer training and development as well as career advancement opportunities. We thrive on reward and recognition and will provide associates with ample opportunities to shine within the company as well as within the brand.

Working for Concord Hospitality

Concord Hospitality invests in our associates by providing training and development at all levels. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built upon, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work-like harmony, diversity, and our commitment to provide the best customer service and quality accommodations possible, in every market we exist.

Our cornerstones: Quality, Integrity, Community, Profitability and FUN!

If you are proven achiever, looking for a culture-rich and award-winning company, and you are ready to lead an amazing brand in a great and thriving location…we may be the perfect fit!