Front Desk Agent

Spire Hospitality; Burlington; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking enthusiastic individuals to join their team. This role focuses on providing exceptional guest service, ensuring a warm welcome, and managing guest accounts effectively. With a variety of responsibilities, from greeting customers to handling financial transactions, this position offers a dynamic work environment. Ideal candidates will possess strong communication skills and a knack for problem-solving. Join this forward-thinking company and contribute to creating memorable experiences for guests while developing your career in the hospitality sector.

Qualifications

• Strong customer service skills with a friendly demeanor.
• Ability to handle cash and financial transactions accurately.

Responsibilities

• Greet and register guests with a positive attitude.
• Handle payments and resolve guest issues efficiently.

Skills

Customer Service

Communication Skills

Problem Solving

Cash Handling

Education

High School Diploma

Tools

Computer Systems

Office Equipment

Job description

Job Overview: Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet high standards of quality.

Responsibilities and Duties:

1. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.
2. Complete the registration process. Input and retrieve information from a computer system, confirm pertinent information including number of guests and room rate, promote marketing programs, select rooms based on guest needs, code electronic keys, and provide welcome folders with room keys, certificates, coupons, and refreshment center keys as appropriate. Requires continual standing and movement throughout the front office.
3. Handle payments and financial transactions. Verify and imprint credit cards for authorization, handle cash, make change, balance the house bank, accept and record vouchers, travelers' checks, and other payments, perform arithmetic functions, and post charges to guest accounts.
4. Answer and manage phone communications. Promptly answer calls using positive and clear English, input messages into the computer, retrieve messages, and communicate content to guests. Also, retrieve mail, packages, and facsimiles as requested.
5. Manage guest accounts and resolve issues. Close guest accounts at check-out, ascertain satisfaction, research and resolve problems within guidelines, or escalate to a supervisor if needed.
6. Handle guest complaints and emergencies. Conduct thorough research to develop effective solutions, resolve conflicts such as price issues or room problems, remain calm during emergencies, and plan detailed steps using judgment and discretion.
7. Assist guests as needed. Summon guest service personnel for assistance, escort guests to rooms, and provide safety deposit boxes by escorting guests to the vault and assisting with locks.
8. Operate office equipment. Use facsimile machines and photocopiers for sending, receiving, and copying documents, and notify guests of incoming faxes.
9. Maintain filing and record-keeping. File registration cards in room number order and retrieve them upon guest check-out.
10. Perform other duties as assigned. Assist PBX operators or reservations agents as needed.