Front Desk Agent - Full-Time

Hilton Worldwide, Inc.; Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a leading global hospitality company as a Front Desk Agent, where you will be the first point of contact for guests, ensuring exceptional service and smooth check-in and check-out experiences. This role is perfect for those who thrive in a fast-paced environment and have a passion for delivering outstanding guest experiences. You will utilize your communication and problem-solving skills to address guest inquiries and resolve issues, all while promoting hotel services. With a competitive hourly rate and the opportunity to work in a dynamic team, this position offers a rewarding career in the hospitality industry.

Qualifications

• Strong customer service skills and ability to resolve guest complaints.
• Proficient in using point-of-sale systems and computer applications.

Responsibilities

• Greet and register guests, ensuring a smooth check-in process.
• Assist with check-out and handle various payment methods efficiently.

Skills

Customer Service

Communication Skills

Problem Solving

Up-selling Techniques

Education

High School Diploma

Tools

Point-of-Sale System

Computer Skills

Job description

Job Description - Front Desk Agent - Full-Time (HOT0BCSO)

Job Number:

HOT0BCSO

Work Locations

DoubleTree Ontario 222 North Vineyard Ontario 91764-4431

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The hourly rate is $18.00 per hour and is based on applicable and specialized experience and location.

Schedule

Full-time

Brand: Doubletree by Hilton

Job

Guest Services, Operations, and Front Office