Front desk agent

Best Western PLUS NorWester Hotel & Conference Centre; Ontario; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading hotel in Ontario is seeking a Front Desk Agent to join their team. This is an entry-level position where you will handle guest registrations, manage reservations, provide customer service, and ensure compliance with safety procedures. Ideal candidates are organized, reliable, and possess excellent interpersonal skills. The role requires physical presence with no option for remote work. Benefits include free parking and potential for growth within the hospitality sector.

Benefits

Free parking available

Qualifications

• 1 year to less than 2 years of experience required.
• Bondable and passing a criminal record check necessary.

Responsibilities

• Register guests and assign rooms.
• Process reservations and provide information about hotel services.
• Balance cash and complete reports.

Skills

Client focus

Efficient interpersonal skills

Flexibility

Judgement

Organized

Reliability

Team player

Education

Secondary (high) school graduation certificate

Tools

Multi-line switchboard

Central reservation system (CRS)

Spreadsheet

Internet

Job description

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• Secondary (high) school graduation certificate

Overview

Languages

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Urban area
• Hotel, motel, resort
• Resort

Responsibilities

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients / guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service
• Work with minimal supervision

Experience and specialization

Computer and technology knowledge

• Multi-line switchboard
• Central reservation system (CRS)
• Spreadsheet
• Internet
• Hotel and convention services

Additional information

Security and safety

• Bondable
• Criminal record check

Transportation / travel information

• Own transportation
• Valid driver's licence
• Public transportation is not available
• Driver's abstract

Work conditions and physical capabilities

• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Efficient interpersonal skills
• Flexibility
• Judgement
• Organized
• Reliability
• Team player

Other benefits

• Free parking available
• Other benefits

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

Hospitality

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