Front Counter Equipment Rental/Sales Representative

Rentco Equipment Ltd.; Peace River; On-site; CAD 27,000 - 39,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive benefits

RRSP/DPSP program

Stable year-round employment

Employee discount

Promote from within

Employee referral bonus

Fantastic team

Cake days

Job summary

Rentco Equipment Ltd. is hiring a full-time Equipment Rental/Sales (Front Counter) Representative for our Peace River branch.

You will provide excellent customer service in-person, over the phone, and via email, while assisting customers with equipment information and stock. You will also handle store operations, dispatch drivers, process rentals and purchases in POR, prepare invoices, and participate in promo activities.

Qualifications

• 2-3 years experience in the rental industry or proven knowledge of construction, forestry, and oilfield equipment.
• Ability to work Monday–Friday and be part of a weekend and on-call schedule.
• Excellent customer skills.
• Excellent time management and problem-solving skills.
• Intermediate computer skills, including Microsoft Excel and Outlook, and the ability to learn our internal software.

Responsibilities

• Provide excellent customer service in-person, over the phone, via email, or through Kenect by providing information about our equipment and stock.
• Complete store opening and closing procedures, such as end of day cash out.
• Dispatch drivers and equipment to customer locations.
• Process customer rentals and purchases using Point of Rental (POR) and in accordance with Rentco’s procedures.
• Prepare detailed invoices and customer statements.
• Direct customers where to pick up equipment and notify Shipper/Receiver’s using two-way radios.
• Maintain a high level of product and service knowledge through dealer-specific training.
• Follow up with customers and perform cold calls to drive more business.
• Participate in merchandizing and promotional activities.
• Create work orders for damaged or deficient equipment.
• Verify received shipments by checking orders against shipping documents and notify Manager of discrepancies.

Skills

Customer service

Time management

Problem solving

Tools

Microsoft Excel

Microsoft Outlook

Point of Rental (POR)

Job description

Rentco Equipment Ltd. is a locally owned company with over 60 years of experience serving the Peace Country. Known for our reliable equipment and exceptional service, we support oilfield, construction, and homeowner clients across the region. Our reputation was built on having long-term staff who provide excellent customer service, having a well-stocked inventory of parts, sales, and rental equipment, and by hiring those who are friendly, knowledgeable, honest, and who enjoy working as part of a team.

We are hiring a full-time Equipment Rental/Sales (Front Counter) Representative to work at our Peace River branch.

As the Equipment Rental/Sales Representative, you are responsible for:

• Providing excellent customer service in-person, over the phone, via email, or through Kenect by providing them with information about our equipment and stock
• Completing store opening and closing procedures, such as end of day cash out
• Dispatching drivers and equipment to customer locations
• Processing customer rentals and purchases using Point of Rental (POR) and in accordance with Rentco’s procedures
• Preparing detailed invoices and customer statements
• Directing customers where to pick up equipment and notifying Shipper/Receiver’s using two-way radios
• Maintaining a high level of product and service knowledge through dealer specific training,
• Following up with customers and cold calling when applicable to drive more business
• Participating in merchandizing and promotional activities
• Creating work orders for damaged or deficient equipment
• Verifying received shipments by checking order against shipping documents and notify Manager of any discrepancies and omissions
• Keeping shelf selection areas stocked and clean and orderly
• Participating in a Saturday rotation and on-call (evening and weekends) rotation

You have the following knowledge, skills, and abilities:

• 2-3 years experience in the rental industry or proven knowledge of construction, forestry, and oilfield equipment.
• Ability to work Monday- Friday and be a part of a weekend and on-call schedule
• Excellent customer skills
• Excellent time management and problem-solving skills
• Intermediate computer skills, including programs Microsoft Excel and Outlook, and the ability to learn our internal software

Rentco Equipment offers:

• Competitive wages
• Comprehensive benefits (This position starts at$24.00/hr.)
• RRSP/DPSP program
• Stable, year-round employment with great hours (Monday to Friday plus weekend and on-call, when required)
• Employee discount
• Promote from within policy
• Employee referral bonus
• Fantastic team to work with
• Monthly cake days to celebrate birthdays and work anniversaries