French-Speaking Customer Success Specialist

Krux Analytics Inc.; Calgary; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

Krux Analytics Inc. is seeking a Customer Success Specialist to partner with customers, drive adoption of our platform, and manage onboarding, training, and ongoing relationships.

The role collaborates with Sales, Product, and Delivery teams to ensure customers gain maximum value from Krux solutions. Responsibilities include guiding onboarding, delivering training, resolving issues, and advocating for customer needs.

Qualifications

• Bachelor's degree or equivalent education/experience in IT, geology, business, or related field.
• 3–5 years in Customer Success, Support, or Account Management, preferably with SaaS products.
• Experience in mining industry is a plus.

Responsibilities

• Build strong relationships with customers and understand their business needs.
• Guide customers through onboarding and implementation processes.
• Serve as a trusted advisor and support customers throughout lifecycle.
• Gather customer feedback and share insights with internal teams.

Skills

Strong communication

Relationship-building

Problem-solving

Time-management

Organizational skills

Presentation & training

Education

Bachelor's degree in IT/Geology/Business

Tools

CRM systems

Remote support tools

Collaboration tools

Job description

Krux Analytics Inc. is seeking a Customer Success Specialist to partner with customers, drive adoption of our platform, and manage onboarding, training, and ongoing relationships.

The role collaborates with Sales, Product, and Delivery teams to ensure customers gain maximum value from Krux solutions. Responsibilities include guiding onboarding, delivering training, resolving issues, and advocating for customer needs.