French Language Client Service Officer

gov; Yellowknife; On-site; CAD 42,000 - 52,000; Full time

Job summary

Government of the Northwest Territories (GNWT) seeks a French Language Client Service Officer to deliver French language services to the francophone population from Yellowknife and through online and toll-free lines.

The role emphasizes frontline client service, bilingual communication, and coordination with GNWT departments to ensure accurate program information and forms in French.

Qualifications

• High School Diploma and two years of experience providing client service in a high-volume area.
• Experience at a front desk or reception helping with applications, forms, programs or services.
• Equivalencies may be considered on a case-by-case basis.

Responsibilities

• Provide information and services related to GNWT activities to individual clients.
• Facilitate the application, permit, and license process for GNWT programs and services.
• Liaise with sponsoring departments to ensure French information is current and forms are available in French.

Skills

Bilingual French/English

Client service experience

Communication skills

Empathetic listening

Education

High School Diploma

Job description

Department: Education, Culture and Employment

The Department of Education, Culture and Employment (ECE) provides the residents of the Northwest Territories with access to quality programs, services and support to assist them in making informed and productive choices for themselves and their families with regard to education, training, careers, employment and labour, child development, languages, culture and heritage.

Job Information

The French Language Client Service Officer delivers a variety of French language services and information to the francophone population of the Northwest Territories using a citizen- centered approach from the Single Window Service Centre in Yellowknife, online and through a toll-free telephone line

Key Responsibilities

• Provide information and services related to the activities of GNWT departments and agencies to individual clients.
• Facilitate the application, permit, and license process for various programs and services of the specific GNWT departments and agencies.
• Liaise with sponsoring departments to ensure that all information on programs and services is current and that all forms in use are relevant and are available in French.

Knowledge, Skills and Abilities.

• Knowledge of, and/or the ability to acquire and apply knowledge of the francophone community of the NWT.
• Ability to speak and write at an advanced level of French and English.
• Client service skills include valuing diversity, treating all clients fairly and equally, being flexible and maintaining confidentiality.
• Communication skills in both languages including empathetic listening, conflict resolution, providing feedback, questioning, paraphrasing and interpreting verbal and non-verbal information.

Typically attained by.

High School Diploma and two (2) years of experience providing client service in a high- volume area.
Related experience
Working at a front desk or reception area serving clients each day face to face or by telephone, helping with applications, forms, programs, or services.

EQUIVALENCIES
Office Certificate, with 1 year of related experience.
All other equivalencies will be considered on a case by case basis

GNWT Inquiries

Inquiries Only:

Department of Finance
Government of the Northwest Territories
YELLOWKNIFE CENTRE 5TH FLOOR
BOX 1320 YELLOWKNIFE NT X1A 2L9
Tel [phone] Extension 14106
Fax [phone]
[e-mail]

Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.