French Helpdesk/Technical Support

IFG International Financial Group Ltd; Ontario; Hybrid; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a bilingual Helpdesk/Technical Support professional for a 12-month hybrid contract. This role is perfect for someone with a passion for technology and customer service, as you'll be resolving user inquiries related to software and hardware operations. You'll engage with users to troubleshoot issues, maintain records of transactions, and provide technical assistance. If you thrive in a dynamic environment and have the required bilingual skills, this opportunity is an excellent fit for you.

Qualifications

• Bilingual in English and French is mandatory for this role.
• 1-2 years of customer service experience required.

Responsibilities

• Answer user inquiries regarding software or hardware operations.
• Troubleshoot customer concerns over inbound phone calls.
• Maintain records of daily data communication transactions.

Skills

Fluent in English

Fluent in French

Customer Service Experience

Browser Troubleshooting

Technical Support

Tools

Configuration Management Software

Desktop Communications Software

Operating System Software

Job description

Our client, a major financial institution in Canada, is looking to hire a French Helpdesk/Technical Support for a 12-month contract. This role is hybrid with 4 days a month in Scarborough.

Responsibilities Include:

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level.
• Troubleshooting customer concerns over inbound phone calls.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Qualifications:

• Fluent English/French - Mandatory (no exceptions, bilingual and fluency in both required).
• 1-2 Years Customer Service Experience.
• 1-3 years of browser troubleshooting practices.
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software.

Nice to Have:

• Previous Help Desk or Contact Center experience.
• Technical Help Desk Experience.

If you are interested in this opportunity, kindly send your resume in MS Word format to [e-mail].