Help Desk Technician

Perseus Group, Constellation Software; Old Toronto; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

An innovative firm is seeking a dedicated individual for a hybrid role in technical support. This position offers the chance to work primarily from home while also providing essential support to internal staff and customers. You'll be responsible for troubleshooting technical issues, managing IT contracts, and ensuring system security. This entry-level opportunity is perfect for someone eager to grow in the IT field, with a focus on problem-solving and communication skills. If you're enthusiastic about technology and ready to contribute to a dynamic team, this role could be your next great adventure.

Qualifications

• 1+ year experience with Windows Server and strong technical skills.
• Degree in Computer Science or related field required.

Responsibilities

• Provide Tier 1 technical support for hardware and software issues.
• Manage IT contracts, monitor system performance, and uphold IT security.

Skills

Technical Support

Problem Solving

Communication Skills

Windows Server

Continuous Learning

Education

College or University degree in Computer Science

Tools

Microsoft Systems

Azure

Job description

Direct message the job poster from Perseus Group, Constellation Software

Position Summary

This is a hybrid role based around the Greater Toronto/Kitchener/Waterloo area. Primarily working from home but also able to travel to our office locations when needed. The successful candidate will provide Tier 1 technical support to internal staff and customers.

Job Responsibilities:

• Technical support of Hardware and Software
• Ticket creation, categorization, prioritization, and escalation
• Troubleshoot end-user issues with root cause analysis
• Managing IT contracts and renewals
• Supporting our SaaS operations working with senior IT Admins
• Install, configure, and support our hosted server environments
• Monitor and maintain system and network performance
• Performing after-hour system maintenance (lieu time awarded)
• Upholding company IT Security policies, governance, and compliance

Qualifications and Skills:

• College or University degree in Computer Science or related area of study
• 1+ year working with Windows Server
• Strong problem solving and technical skills
• Strong verbal and written communication skills
• Proven ability to work in a fast-paced, multi-tasking environment
• Enthusiasm for continuous learning
• Bonus: certifications in Microsoft Systems, or Azure

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Software Development