French-English Merchant Support Specialist (Phone-Based)

Socket.dev; Toronto; On-site; CAD 42,000 - 56,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a French bilingual Account Specialist for its Customer Support Team.

The role involves advocating for merchants and internal partners, resolving payment processing issues, and handling general inquiries with a focus on first-call resolution. Responsibilities include empathic communication, navigating multiple applications, and maintaining professionalism in a fast-paced, office-based environment.

Qualifications

• Minimum of one year of customer interaction or customer support experience.
• Must be willing to work in an environment that requires 100% phone-based customer interaction.
• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, chat and email, and maneuvering in a Windows-based environment.

Responsibilities

• Take ownership of each customer interaction while treating customers with respect and responding with empathy.
• Approach problems logically and with good judgment to ensure first call resolution for each customer.
• Navigate multiple applications while staying engaged with our customers.
• Demonstrate personal excellence including punctuality, integrity, and accountability.
• Demonstrate extreme adaptability in a fast-paced environment.
• Abide by all applicable regulatory and department practices and procedures.
• Work independently and in a team environment.

Skills

Customer support experience

Phone-based support

Bilingual French/English

Windows navigation

Flexible hours

Education

High School Diploma or equivalent

Tools

Windows OS

Job description

JPMorgan Chase & Co. is seeking a French bilingual Account Specialist for its Customer Support Team.

The role involves advocating for merchants and internal partners, resolving payment processing issues, and handling general inquiries with a focus on first-call resolution. Responsibilities include empathic communication, navigating multiple applications, and maintaining professionalism in a fast-paced, office-based environment.