Bilingual Client Service Specialist – POS & E‑Commerce

JPMorganChase; Toronto; On-site; CAD 42,000 - 64,000; Full time

Job summary

JPMorganChase in Toronto seeks a customer support professional to handle hardware (terminals) and software (E-commerce) calls and respond to emails from internal and external partners.

The role requires at least 3 years of POS experience, bilingual French, a High School diploma or GED, and strong communication skills. The company supports a diverse, inclusive environment with opportunities to work on technology-driven initiatives.

Qualifications

• Minimum 3 years of Point Of Sale experience.
• Bilingual French (must).
• High School diploma/GED required.
• Minimum of two years of customer interaction or customer support experience strongly preferred, either by phone or face to face.
• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred.

Responsibilities

• Answer externals calls from merchants calling with e-commerce inquiries and also internal calls
• Respond to email inquiries from internal and external partners
• Assist with special projects such as terminal software and hardware launches
• Manage and complete technical escalations

Job description

JPMorganChase in Toronto seeks a customer support professional to handle hardware (terminals) and software (E-commerce) calls and respond to emails from internal and external partners.

The role requires at least 3 years of POS experience, bilingual French, a High School diploma or GED, and strong communication skills. The company supports a diverse, inclusive environment with opportunities to work on technology-driven initiatives.