French-Bilingual Customer Experience Specialist - Remote

Quince; Calgary; Remote; CAD 1,918,000 - 2,998,000; Full time

Benefits offered by this job

CAD 26/hour

Performance bonus up to CAD 1,300 /mo

3-week training & onboarding

Set schedule with guaranteed hours

Health, dental, vision, Rx; life & dis

Remote work options

Job summary

Quince in Canada is seeking a French bilingual Customer Experience Specialist to join our luxury, fast-growing team. You’ll handle chats, email, phone, and social inquiries with empathy, guide customers authentically, and become a product expert.

You’ll own each interaction from start to finish, resolve issues gracefully, and share patterns to improve the experience. A 90-day intro period and defined growth paths support your progression at Quince.

Qualifications

• High School diploma or GED.
• Bilingual in French and English - both written and spoken.
• Minimum 2 years of customer service experience.
• Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally.
• Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload).

Responsibilities

• Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
• Resolve issues with empathy, turning challenges into positive experiences.
• Navigate tools efficiently while keeping the human touch.
• Share insights and recurring patterns to help improve the experience.
• Become a product expert to guide customers authentically.

Skills

Bilingual French & English

Customer service experience

Remote communication

Relationship building

Home workspace & internet

Education

High School diploma or GED

Job description

Quince in Canada is seeking a French bilingual Customer Experience Specialist to join our luxury, fast-growing team. You’ll handle chats, email, phone, and social inquiries with empathy, guide customers authentically, and become a product expert.

You’ll own each interaction from start to finish, resolve issues gracefully, and share patterns to improve the experience. A 90-day intro period and defined growth paths support your progression at Quince.